Implementing a Management Information System

Implementing a Management Information System Chapter No. 1 INTRODUCTION 1.1 Research Aim The basic purpose of this research is to get knowledge about the implementing a management information system in an organization. Moreover, it judges the convenience of a management information system in an organization in managing the information. By implementing this management information system, the management of information becomes easier for the managers. 1.2 Scope This project is not a very complicated according to the concepts, but still it is a challenging task for the mangers to implement this system in their organizations. This research is basically depends upon the general ideas and experimentation to resolve problems and get to the faster solutions for managers. 1.3 Research Objectives Appraise critically and review the literature related to the MIS. Make systems according to the mangers requirements that help them to get the information faster and accurate. Make systems that help the managers to search the database quickly. Make the information process system faster for the managers to minimize the time. 1.4 Research Questions Which are the factors that are affecting the proper working of management information system within the company? How the management information system can help the managers to take accurate and efficient decisions? What is the role of management information system in the development and growth of the company? What are the recommendations to the company to get better use of management information system? 1.5 PURPOSE OF STUDY The use of Management Information System in the business organizations is more common. The purpose of the research is to assess the impact of implementation of Management Information System (MIS) to Habib Bank Limited. So the study was conducted to see the MIS affects on the performance of bank after its implementation. 1.6 HYPOTHESIS H0: Management Information Systems (MIS) is not an effective tool for the organization. H1: Management Information Systems (MIS) is an effective tool for the organization. 1.7 HABIB BANK LIMITED â€Å"HBL was the first commercial bank established in Pakistan in 1947. Over the years, HBL has grown its branch network and become the largest private sector bank with over 1450 branches across the country and a customer base exceeding five million relationships. The Government of Pakistan privatized HBL in 2004 through which AKFED acquired 51% of the Banks shareholding and management control. With a presence in 25 countries, subsidiaries in Hong Kong and the UK, affiliates in Nepal, Nigeria, Kenya and Kyrgyzstan and rep offices in Iran and China, HBL is also the largest domestic multinational. The Bank is expanding its presence in principal international markets including the UK, UAE, South and Central Asia, Africa and the Far East. Key areas of operations include product offerings and services in Retail and Consumer Banking. HBL has the biggest Corporate Banking portfolio in the country with a dynamic Investment Banking section. SME and Agriculture lending programs and banking services are offered in urban and rural canters.† (www.habibbankltd.com). â€Å"With a customer base of 5 million and a network of more than 1,450 branches in Pakistan, HBL is the largest private bank in the country. The network means that bank is geographically closer to its customers than any other bank. This gives the insights needed to provide a variety of products that directly reflect customer needs. Bank remains resolute in the commitment to provide products that are competitive and services that are exemplary.† (www.habibbankltd.com) Today, HBL plays a central role in Pakistans financial and economic development. It started its operations in Bombay in 1941 with a fixed capital of 25,000 rupees. Impressed by its primary performance, Quaid-e-Azam Mohammed Ali Jinnah (the founder of Pakistan) asked the Bank to shift its operations to Karachi after the creation of Pakistan. HBL recognized itself in the Quaids city in 1943 and became a symbol of pride and growth for the people of Pakistan. 1.8 MANAGEMENT INFORMATION SYSTEM Management Information System is a system that provides people with either data or information related to an organizations operations. MIS support the activities of employees, owners, customers and other key people in the organizations environment either by efficiently processing data to assist with the than section work load or by effectively supplying information to authorized people in a timely manner. A management information system (MIS) is the collection of system, both computerized and manual, that provides information about on going activities to an organizations decision makers. The management information system of Habib Bank Limited has following major divisions: * Transaction Processing System * Management Reporting System * Decision Support System * Office Information System. 1.9 TRANSACTION PROCESSION SYSTEM OF HABIB BANK LIMITED Transaction processing system supports the processing of Habib Bank Limited by automating the process of voluminous amounts of paperwork that must be handled daily. These systems include accurate recording of daily Transactions, controlling the procedure of issuance e.g. issuance of pay cheques invoices, customer statements, payment remainders, tuition bills and employee schedules etc. 1.10 Transaction Processing Functions There are three steps of processing a transaction. 1.10.1 Book Keeping First of all accurate record of transaction is recorded e.g. recording the deposits or withdrawals of account holders. This recording of transaction is called Book Keeping involving applications of financial accounting. 1.10.2 Issuance It refers to the production of pay cheques, invoices, periodic statements as monthly telephone bills, credit card bills and payment remainders etc. 1.10.3 Control Reporting Reports that are produced as a by product of transaction processing operation and that also serves operation control purposes are called control reports, as pay cheques are of Habib Bank are produced in batches, like wise the payroll edit report is produced to show the pay scheme of employees. 1.11 MANAGEMENT REPORTING SYSTEM Management Reporting System is an information system that provides predefined types of information to management. At Habib Bank Management Reporting System is used not only in management planning but also in managing the control system. 1.12 Properties of Management Reporting System 1.12.1 Support Management Reporting System supports structured and semi-structured decision, primarily at the middle-and lower-management levels. 1.12.2 Provision of Information Management Reporting System Provides fixed types of information, in an established format; the formation requirements of users are normally known and stable. 1.12.3 Nature of Management Reports Often implemented with voluminous, hardcopy reports, requiring each user to search specifically for key information. Frequently require a formal request to be submitted; formal systems development may be required to approve the request. 1.12.4 Data It has usually consisted of internal operational data, rather than data about the external environment. It concerned with data about the past than data relating to the future. 1.13 DECISION SUPPORT SYSTEM It is a system that provides tools to managers to assist them in solving semi-structured and unstructured problems in their own somewhat personalized way. At Habib Bank decisions are only taken by Board of Directors otherwise usually predefined decisions are there for managers to follow. 1.14 Properties of Decision Support System of Habib Bank 1.14.1 Support Decision Support System supports semi-structured or unstructured decision-making. 1.14.2 Flexibility The Decision Support System of Habib Bank is flexible enough to respond to the changing needs of decisions makers. 1.14.3 Application Way Decision support system of Habib Bank is easy to use. 1.14.4 Fastness Decision Support System is fast in responding with a high degree of user control and interaction. 1.15 Types of Decisions Taken 1.15.1 Unstructured Decisions This is the decision for which information provided by computer or men is not complete but is a small portion of the total knowledge required to make a decision. 1.15.2 Semi-structured Decisions The decision made under a condition in which the information about problem to be solved is not complete is called semi-structured decision. 1.16 OFFICE INFORMATION SYSTEM OF HABIB BANK The combination of new technologies as hardware, software, facsimiles e-mails and the people availing their services makes the office information system. 1.17 Components of Office Information System of Habib Bank There are 3 major components of Office Information System, Document Management System, Message Handling System, and Office Support System. 1.18 Document Management System of Habib Bank Document Management System of Habib Bank is partly manual and partly computerized. 1.19.1 Reprographic System In each branch of Habib Bank Reprographic machines are there for making copies of required documents. 1.19.2 Word Processing System At Habib Bank the office system technology which is used is word processing involving hard ware and soft ware tools which allows computer system to operate. 1.20 Message Handling System of Habib Bank It is one of major applications of Office Information System. At Habib Bank the message handling system is of following. 1.20.1 Facsimiles Fax machines are there to receive and send faxes in other branches of Habib Bank. 1.20.2 Electronic Mail Electronic mail is used to receive and send messages to other branches. 1.21 Office Support System Many applications collectively help in working of groups, which are known as Office Support System. 1.22 Office Support System of Habib Bank 1.22.1 Group Ware Habib Bank provides group ware in following ways. 1. Word processing services. 2. Using fax mails. 3. Availability to on- line Data. 1.23 WORKING OF MIS IN DIFFERENT DEPARTMENTS OF HABIB BANK LIMITED 1.23.1 DEPOSIT DEPARTMENT Activity of account opening and deposit department are the followings: a) Opening new accounts. b) Maintain of deposits of the account holders. c) Processing can stop payment instructions. d) To give fresh cheque books. e) To make amendments in the existing accounts. f) Closing the accounts of accounts holders (if required). Almost all the activities mentioned above are performed through computer. The computer maintains all records of each and every client. Vouchers have been prepared and send to the MIS department for daily transactions and making changes in customers accounts. 1.23.2 CASH DEALING DEPARTMENT The major functions of cash dealing departments are: a) Cash receipts. b) To cash cheques. All the regarding date, account number, tile of account, balance of account holder and the signature of customer have been verified through computer. 1.23.3 REMITTANCE DEPARTMENT The major functions performed by remittance department are: a) Pay order. b) Demand like drafts on need. c) Post transport. d) Telegraphic transfer. Fax and telephone are the major source of performing such activities. 1.23.4 IMPORT DEPARTMENT Three major functions performed by the import department: a) L/C opening. b) Lodgement of papers and documents. c) Retirement of papers and documents. Import department is considered to be one of the most important departments of the bank. It handles the import licensing and imports of merchandise. Imports can be separated into two categories: a) Industrial Imports. b) Commercial and industrial Imports. Export Promotion Bureau makes registration of imports, Document required for sole proprietor partnership concern and limited concerns are different. 1.23.5 EXPORT DEPARTMENT Export is a major source of earning foreign exchange. Every country wants to increase its exports because the foreign exchange earned through exports can help in meeting the other needs of the countries. The computer keeps the records of each and every dealing which has been made by the customer for import export purposes. The records concerning his past and present performance and balance of accounts helps to make further decisions whether to give him loan or not. 1.23.6 PERSONNEL DEPARTMENT Personal department uses computer for smooth functioning of work. The main functions performed by Personnel Department of Habib Bank are: a) Selection and recruitment. b) Training and growth. c) Job explanation and estimation. d) Periodic review e) Communication 1.23.7 MARKETING DEPARTMENT Consumer satisfaction is the first and for most priority for the bank. The marketing management makes policies for the better services of satisfaction of consumer. The process includes: a) Finding out consumer wants and needs through marketing research. b) Finding possibilities and then development of those wants and needs. c) Establishing meaningful relations with customers. d) Improving of product development for customers. It is also the function of the organization to keep in constant contact with the consumer, read their needs, developed the product that can fulfil their needs and build the aim that express organizational purpose. Bankers also try to locate their past customers for offering more facilities to them. The computer provides every past and present updated account of each customer. Chapter No. 2 LITERATURE REVIEW LITERATURE REVIEW 2.0 A System for obtaining Management Information â€Å"To get the better speedy management information, management may either use the services from a computer bureau, or they store their own computerized system.†(David Freestone). 2.1 Establishment of Management Information Systems â€Å"Technology is improving the speed and reliability with which information is passed not only around the individual organization but also around the globe, and `dramatic reductions in the cost of obtaining, processing and transmitting information are changing the way we do business.† (Porter and Millar, 1991). â€Å"Technology can assist those small firms that use these new technologies not only for data storage and transmission, but also to differentiate their products or to attack new market niches. The implementation should be handled by the team who will be able to handle key tropical areas.† (Nancy and Peter 2003). 2.2 Role of Management Information System â€Å"Basically a management information system is depending upon other independent systems which are working in a combination to provide proper management information and transformed information. By recognizing the data that what information managers required to manage the organization is a starting point for making a proper information system.† (Tony Hines, 1995). 2.3 DEVELOPMENT OF MANAGEMENT INFORMATION SYSTEM AT SOUTH BANK POLYTECHNIC â€Å"The prospect of wholly independent status for South Bank Polytechnic in the late 1980s, responsible for its own finance, property and personnel, gave considerable motivation towards improving management structures and information systems. In the Peat Marwick McLintock analysis, the overall management information wants the Polytechnic recognized the interrelationship of five information sources: staff, students (enrolment and applications), resources (finance), space and curriculum. The Management Information System under development reflects this with an additional component called Performance Indicators, which is generated within the system.†(Perry P, Payne C, Geddes T (1991). 2.4 MANAGEMENT INFORMATION SYSTEMS (MIS) â€Å"According to Kenneth C. Laudon and Jane Price Laudon mentioned in their book Management Information Systems: A contemporary Perspective, an information system is a set of procedures that collects (or retrieves), processes, stores, and disseminates information to support decision making and control. In most cases, information systems are formal, computer-based systems that play an integral role in organizations. Although information systems are computer based, it is important to note that any old computer or software program is not necessarily an information system.† â€Å"Electronic computers and interrelated software programs are the technical foundation, the tools and materials, of modern information systems,† Laudon and Laudon wrote. Understanding information systems, though, requires one to understand the problems they are designed to solve, the architectural and design solutions, and the organizational processes that lead to these solutions. 2.5 Systems Development â€Å"The development of effective information systems holds a number of challenges for small businesses. Despite, or perhaps because of, the quick development of computer technology, there is nothing easy or mechanical about building workable information systems, Laudon and Laudon stated.† Building, operating, and maintaining information systems are challenging for a number of reasons. For example, some information cannot be captured and put into a system. Computers frequently cannot be programmed to take into account participant responses to marketing strategy or changes in economic conditions, among other things. Adding up, the worth of information erodes over time, and rapid changes in technology can make systems become outdated very quickly. In conclusion, many companies find systems development to be problematic because the services of skilled programmers are at a premium. The momentum to develop a new information system can grow up of end-user demands, the availability of new technology, or management strategy. A range of tools exists for analyzing a companys information requirements and designing systems to support them. The fundamental process of systems development involves defining the project, creating a model of the current system, deriving a model for the new system, measuring the costs and benefits of all alternatives, selecting the best option, designing the new system, completing the specific programming functions, installing and testing the new system, and completing a post-implementation audit. The organization must develop a technique for ensuring that the most important systems are attended to first, that unnecessary systems are not built, and that end users have a full and meaningful role in determining which new systems will be built and how, according to Laudon and Laudon. (Thomson Gale, 2002) 2.6 MANAGEMENT INFORMATION SYSTEMS IN PLANNING â€Å"A management information system for planning enables the corporation to have a central facility where large amounts of information can be gathered and stored. The information can be quickly retrieved and updated to help managers in making decisions. The management information system is capable of evaluating more alternatives than manual methods, can make superior and quicker decisions and provides timely and accurate information for decision making. Possibly if more companies are able to entirely put together the finance, marketing, production and human resources functions into an incorporated corporate simulation model, they will be better able to find out the effects that changes in internal or external phenomenon will have on their organization.† (Sethi NK, 1978) 2.7 DATA BASE ORGANIZATION INFORMATION SYSTEMS IN COMPLEX MANAGEMENT Management information systems, like programming languages (e.g., ALGOL 60), which were originally regarded as quite universal, ceased to satisfy their creators at a certain stage of development. The disillusionment was due to the increase in accumulated knowledge, skills, and experience, to advances in hardware and software, and to the ever-expanding range and diversity of the relevant tasks. Although the basic requirements and the underlying design principles were universally agreed upon since the early development of MIS, both theoreticians and practitioners were satisfied with partial realization of these requirements up to a point. At the present stage, however, no one can remain satisfied with the prevailing state of affairs, either organizationally or professionally. Just complex MIS incorporating all the fundamental properties of the relevant objects, with their applications and interactions can hope to be effective. The development of such MIS requires using the latest advances in science and technology and instituting crash programs for the solution of the complex problems that arise in the design process. 2.8 ESTABLISHING A MANAGEMENT INFORMATION SYSTEM â€Å"Information is a critical resource in the operation and management of organizations. Well-timed availability of appropriate information is essential for efficient performance of managerial functions such as planning, organizing, leading, and control. An information system in an organization is like the nervous system in the human body, it is the connection that links all the organizations components together and provides for better operation and survival in a competitive environment. Indeed, todays organizations run on information.† (Babu AR, Singh YP, Sachdeva RK) 2.9 Basic Concepts 2.9.1 Data versus Information Data refers to raw, unevaluated facts, s, symbols, objects, events, etc. Data possibly will be a collection of facts lying in storage, like a telephone directory or sample records. The information is data that have been set into a meaningful and helpful background and communicated to a receiver who make use of it to make decisions. The information involves communication and reception of intelligence and knowledge. This appraises and notifies surprises and stimulates, reduces ambiguity, reveals additional alternatives or helps eliminate irrelevant or poor ones, and influences individuals and stimulates them to action. An element of data may constitute information in a specific context; for example, when we want to contact our friend, his or her telephone number is a piece of information; otherwise, it is just one element of data in the telephone directory. The computers have made it easier to process functions. Huge quantities of data can be processed rapidly through computers assisting in the conversion of data to information. Raw data go into the system and is changed into the output of the system. And this information supports managers in the decision- making. 2.9.2 Characteristics of Information The characteristics of good information are relevance, timeliness, accurateness, cost-effectiveness, dependability, usability, exhaustiveness, and aggregation level. Information is related if it leads to superior decision-making. It may be relevant if it reaffirms a previous decision. If it not then it is not relevant. The timeliness represents money of information accessible to the users. The currency of data and information is time hole between the occurrences of an occasion in the field until its presentation to the user (decision maker). Accurateness is considered by comparing data to genuine procedures. The value of correct data varies with the kind of decisions that need to make. Though, a general estimation of how much personnel time was dedicated to a particular activity may be all that needed. 2.9.3 Value of Information Information has a great impact on decision-making, and hence its value is closely tied to the decisions that result from its use. The information not has a complete common value. This value is linked to that use it, when it is used, and in what situation it is used. Information is like other commodities. For illustration, value of a glass of water is different for someone who has lost his way in arctic glaciers than it is to a wanderer in the Sahara desert. The information supports decisions, decisions activate actions, and events affect the achievement or performance of the company. If it measures the difference in performance, it can be traced the impact of information, provided that the measurements are carefully performed, the relationships among variables are well defined, and possible effects of irrelevant factors are isolated. The calculated difference in performance due to informational factors is called the realistic value or revealed value of information. â€Å"For most information systems, mainly those supporting middle and top management, the consequential decisions often relate to events that are not severely defined and involve probabilities that cannot be quantified. The decision-making process often is difficult to understand and the outcome are scaled by several and incomparable dimensions. In such cases, we may either attempt to perform a multi-attribute analysis or derive an overall subjective value. The subjective value reflects peoples comprehensive impression of information and the amount they are willing to pay for specific information.† (Ahituv N, Neumann S, Riley HN, 1994) 2.9.4 Information as an Aid to Decision Making â€Å"The process of decision making as comprising four steps: intelligence, design, choice, and review. The intelligence phase encompasses collection, classification, processing, and presentation of data relating to the organization and its environment.† Simon (1977). This is essential to recognize situations calling for decision. Throughout this decision stage, the decision maker outlines substitute solutions, each of which involves a set of actions to be taken. Statistical and other models to forecast possible outcomes for each alternative now use the data collected during the intelligence stage. Every alternative can also be examined for technological, behavioral, and economic feasibility. In the choice stage, the decision maker should select one of the alternatives that will best donate to the goals of the organization. Previous choices can be subjected to review during the implementation and monitoring to enable the manager to learn from mistakes. Information plays a vit al role in all four stages of the decision process. -I indicates the information requirement at each stage, along with the functions performed at each stage and the feedback loops between stages. 2.10 Conceptual Framework Research Question Theory Questionnaire questions Which are the factors that are affecting the proper working of management information system within the company? (M-MIS, (1995), Risks Associated With MIS. Do you think that employees are needed to be sufficiently trained for new systems and subsequent enhancements? Do you agree that the company is satisfied with the development of user manuals and testing of the system? How the management information system can help the managers to take accurate and efficient decisions? Simon (1977), Information as an Aid to Decision Making Does management has any policy to monitor the new MIS? Has your management developed and maintained a current MIS policy or practice? What is the role of management information system in the development and growth of the company? Tony Hines (1995), Role of Management Information System. Do you think MIS is an effective tool for the company? Does the internal planning process consider and incorporate the importance of MIS at both the strategic and tactical level? What are the recommendations to the company to get better use of management information system? Masood SH, Pires CG (2005) SH, Management information system for better team productivity. Does management encourage communication lines to link all MIS user effectively? Does management use a project management technique to monitor MIS development schedules? Does Company update MIS regularly? Chapter No. 3 RESEARCH METHODOLOGY Chapter No. 4 DATA ANALYSIS 4.0 DATA ANALYSIS PROCEDURE 4.1 DATA ANALYSIS 1. Has your management developed and maintained a current MIS policy or practice? Frequency Percentage (%) Yes 45 34.6 No 85 65.4 Total 130 100 Result shows that out of 130 respondent 45(34.6%) said that their management has developed and maintained a current MIS policy or practice while 85(65.4%) said that their management has not developed and maintained a current MIS policy or practice. 2. Does MIS policy or practice provide guidance to company employees to achieve their purposes? Frequency Percentage (%) Yes 75 57.7 No 55 42.3 Total 130 100 Out of 130 respondents majority 75(57.7%) said that MIS policy or practice provide guidance to company employees to achieve their purposes and 55(42.3%) said that MIS policy or practice does not provide guidance to company employees to achieve their purposes. 3. Do you believe that MIS policy or practice provide enough guidance to achieve effective two-way communication between management and employees? Frequency Percentage (%) Yes 80 61.5 No 50 38.5 Total 130 100 80(61.5%) respondents said they believe that MIS policy or practice provide enough guidance to achieve effective two-way communication between management and employees while 50(38.5%) were not agreed with it. 4. Do you believe after implementation of MIS System Companys staffs performs well in initiating, developing and completing their jobs? Frequency Percentage (%) Yes 75 57.7 No 55 42.3 Total 130 100 Result shows that out of 130 respondents 75(57.7%) said that they believe after implementation of MIS system companys staff performs well in initiating, developing and completing their jobs while 55(42.3%) said no. 5. Do you think that MIS policy or practice provide enough guidelines for installing MIS enhancements in a controlled change environment? Frequency Percentage (%) Yes 95 73.1 No 35 26.9 Total 130 100 Result depicts that out of 130 respondents 95(73.1%) said that MIS policy or practice provide enough guidelines for installing MIS enhancements in a controlled change environment while 35(26.9%) respondents were not agreed with it. 6. Do you agree that MIS policy or practice is helpful in acquiring, merging, manipulating and up-loading data to other systems? Frequency Percentage (%) Yes 85 65.4 No 45 34.6 Total 130 100 Above table shows that out of 130 respondents 85(65.4%) said that MIS policy or practice is h

My Belief Story

Family I believe your friends can sometimes be more of a family then your actual family. It's all because they choose to stand by your side. Your family is forced to. I can remember this one time I was wondering my neighborhood thinking about my dad and my great aunt. My dad passed away when I was only 7 months old, my great aunt when I was in 4th grade. I remember thinking about what we would be doing and whether or not we would still be together or not.As I am walking around and thinking y friend that I have known for 10 years bumps into me. We hung out all of the time. Whether we were just sitting around each other houses or hanging out at a park but we spent most of our time on the bike path. He name is Kenny. As Kenny bumped Into me he saw the tears,that I had yet to notice myself, he stopped me. He had turned me around and gave me the biggest hug ever. After I felt his arms incased me I fell into a world of tears. Surrounded by sadness and despair, tears raining down upon my h eart and washing away all hopes of happiness.The waterworks had finally gun at that point, finally someone would actually listen to me. He had given everything I needed, he made me feel better. It was right around the time I was slowing down my waterworks when Kenny had asked me what was wrong. In the middle of my explanation of how I felt like my dad and great aunt hated me for who I was turning into, all he did was start hugging me again, I couldn't help but start crying again. After our little talk we became substantially closer. Now we can talk about anything.On another occasion my best friend Bella, who I had known for about a year, has eloped me deal work out some of my inner conflicts_We have gotten closer lately Close enough to be able to completely understand each other and now we can talk to each other about anything. Like this one time one of my sisters was talking about how there are so many problems that are going on at my old house. She was basically unloading all of h er stress onto me. She was talking about how they have like no food and how no one wants to get a Job, so they are barely getting by on their monthly bills.Then out of nowhere she starts asking me for money and I didn't want to sound eke a jerk and say no without a reason, even though I had the best reason in the world, I am too young to support her and I shouldn't have to even think about that. So Instead all I said was â€Å"Jess how much do you need? † and then I asked her â€Å"why are you coming to me for money? We aren't here to support you. The reason we don't live there anymore is because me and Liz had to endure the stress of not knowing whether or not the bills are going to be paid or not†. When she left I knew she was passed off but I was only speaking the truth.My friend Bella showed up but by then I had already gotten up from where I was sitting and was running in the direction of follow me. When she came into my room I turned away and immediately started pushing the tears away, I was determined not to let her get even a glimpse of me crying. I don't like crying in front of anyone. She came next to me and we started talking about it. â€Å"l can't take their stress anymore, it's Just too much for me to deal with, it was different when I was living there because I was forced to deal with it but owe I don't have to deal with it yet they come over and Just give me their problems.I mean what the hell is wrong with them, I am too young to be dealing with stress that a twenty year old would have to deal with. I am so done†. As we are talking I turned away to cry, I couldn't do it anymore. I was giving up. I started to think about everything that we have talked about and how much we have helped each other out with anything. That's what family is all about but when you have a family like mine, with the exception of my two sisters Amanda and Liz, that don't seem to care about nee another and are always at each other's throats trying to kill each other you don't get the Joy of what true family is like.If everyone had friends that were close enough to be family, if not more then everyone would be happier to know that they have someone that wasn't in their family that they can count on. In all honesty there are going to be a lot of people that you know but only of those people are going to be you friends, people who wont play around with your friendship, people who will always stick closer to you then your closest family member.

The Complete Anatomy of a Fish

Fish come in many shapes, colors and sizes. There are thought to be over 20,000 species of marine fish. But all bony fish (fish that have a bony skeleton, as opposed to sharks and rays, whose skeletons are made of cartilage) have the same basic body plan.   Piscine Body Parts In general, fish have the same  vertebrate body as all vertebrates. This includes a notochord, head, tail, and rudimentary vertebrae. Most often, the fish body is fusiform, so it is fast-moving, but it can also be known as filiform (eel-shaped) or vermiform (worm-shaped). Fish are either depressed and flat, or compressed to be laterally thin. Fins Fish have several types of fins, and they may have stiff rays or spines inside of them that keep them upright. Here are the types of fish fins and where they are located: Dorsal fin: This fin is on the fishs back.Anal fin: This fin is located near the tail, on the underside of the fish.Pectoral fins: This fin is on each side of the fish, near its head.Pelvic fins: This fin is found on each side of the fish, on the underside near its head.Caudal fin: This is the tail. Depending on where they are located, a fishs fins may be used for stability and hydrodynamics (the dorsal fin and anal fin), propulsion (the caudal fin), or steering with occasional propulsion (the pectoral fins). Scales Most fish have scales covered with a slimy mucus that helps protect them. There are different scale types: Ctenoid scales: Have a rough, comb-like edgeCycloid scales: Have a smooth edgeGanoid scales: Thick and made of bone covered with an enamel-like substancePlacoid scales: Like modified teeth, they give the skin of elasmobranchs a rough feel. Gills Fish have gills for breathing. They inhale water through their mouths, then close their mouths and force water out over the gills. Here, hemoglobin in blood circulating in the gills absorbs dissolved oxygen in the water. The gills have a gill cover, or operculum, through which the water flows out. Swim Bladder Many fish have a swim bladder, which is used for buoyancy. The swim bladder is a sac filled with gas that is located inside the fish. The fish can inflate or deflate the swim bladder so that it is neutrally buoyant in the water, allowing it to be at the optimal water depth. Lateral Line System Some fish have a lateral line system, a series of sensory cells that detect water currents and depth changes. In some fish, this lateral line is visible as a physical line that runs from behind the fishs gills to its tail.

Surrealism and Film Essay - 1653 Words

Surrealism is a movement that built off of the burgeoning look into art, psychology, and the workings of the mind. Popularly associated with the works of Salvador Dali, Surrealist art takes imagery and ideology and creates correlation where there is none, creating new forms of art. In this essay I will look to explore the inception of the surrealist movement, including the Surrealist Manifesto, to stress the importance of these artists and their work in the 20th century and beyond. I also will look to films from our European Cinema course to express how films incorporate the influence of surrealism both intentionally and unintentionally. To begin, we will look at the ideals and influences that led to the formation of surrealist ideals,†¦show more content†¦Coupled with the use of unusual concepts of artistic expression, as well as experiments in form and content, surrealism sought to exploit the unrealized and unexplored spaces of art in often shocking and controversial ways. Often inspired by the repression of unconscious observations, surrealist art and writing often contains no discernable organization or structure, and is open to the imagination and the â€Å"world of the private mind† (metmuseum), an antithesis of traditional art based on rationality, reason, and societal norms. These concepts were what the surrealists sought to upend in their manifesto, and thus much of their work, such as Rene Magritte’s La Trahison des Images or Marcel Duchamp’s â€Å"Bride Stripped Bare by Her Bachelors, Even (The Large Glass)† sought to â€Å"overturn the world view of scientific positivism, exposing the dogmatic conceptions of vision and language, the supposed guarantors of truth and being, as arbitrary, deceptive tools of modernity’s oppressive â€Å"rational† ideology† (sensesofcinema). Additionally, surrealism intended to capture â€Å"freedom† of the mind and imagination that modern logic and reason su ppressed through constraints of social norms and expectations. These modern patterns of thought, in the eyes of surrealists, were influenced by social doctrine (surrealism lecture) and thus needed to be undermined in order to discover the true unconscious perception of realityShow MoreRelatedSurrealism Essay957 Words   |  4 PagesHistory: Surrealism is one of the most distinguishing movements of art. It was proclaimed by the poet Andrà © Breton in Paris in 1924. It is defined by Breton as â€Å"Pure Psychic automatism, by which one tries to express verbally, in writing, or by any other method, the actual process of thinking.† It’s goal was to liberate thought from the oppressive boundaries of rationalism. The source of artistic creativity for surrealism was inspired by the unconscious mind, particularly dreams. 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Essay on Leadership Styles - 947 Words

This report is attempting to delve into the systemic differences autocratic, democratic and laissez-faire styles of leadership has on an individual, class, department or institution. As a nursing student, I believe it is important to understand the distinct differences inherent to each style as well as the benefits and disadvantages associated with the various styles of leadership. From my studies and observations an autocratic leader is less likely to use the opinions or suggestions of others; in fact they could be a working dictator. They are very hands on and believe their way is the only way. Autocratic leaders are normally inflexible. Working with or for this type of person could make for a very long day. (Lewin Lippitt, 1938)†¦show more content†¦In class or when I visit any hospital it is easy to spot the various leadership styles all you need to do is take a moment and observe the floor. Autocratic leaders are normally focused and many are micro managers for the lack of a better term(Lewin Lippitt, 1938). We were told by the medical team at Cincinnati that my mother was brain dead and that as soon as she was taken off of life support she would transition quickly. The doctor was hurried, blunt and to the point when he addressed the family. I am convinced that he was and is an autocratic leader. This man seemed to look right through us to his next case. Autocratic leaders are take control focused and they get the job done under stressful situations (Lewin Lippitt, 1938). We were all in such poor sprits hearing the bad news about my mother. It was refreshing when a very positive nurse began to explain my mother’s situation after the doctor left the room. I notice that although she was our attending nurse she was also in charge of the floor. Even though she would be assisting us she would from time to time assist her subordinates. She would use words and phrases such as how can â€Å"We†¦Ã¢â‚¬  (G. Pearson, personal communication, DATE). The democratic leader welcomes the opinions and suggestions of their subordinates. (Lewin Lippitt, 1938) G. Pearson, the RSN nurse also worked at the HamiltonShow MoreRelatedLeadership Styles : Leadership Style780 Words   |  4 PagesIntroduction Leadership style is designed according to a pioneer s behaviors, which is enveloped under behaviorist theory. Inside of this class, distinctive examples of leadership behavior are watched and classified as leadership styles. Practicing managers have a tendency to be the most keen on looking into this specific theory in light of the fact that with it leaders can modify their style taking into account the convictions, values, inclinations and society of the association they work for.Read MoreLeadership Styles Of Leadership Style1399 Words   |  6 PagesWhat is leadership? Merriam-Webster Online Dictionary defines leadership as â€Å"the power or ability to lead other people†. Although this is simply put, it is also correct. But leadership is much more than the ability to lead. The ability is one piece of the puzzle. Other pieces to consider in leadership are education, attributes, and style, just to name a few. In this assignment, I will focus on leadership style. Speci fically, I will discuss my style according to the assessment developed byRead MoreLeadership Style Of Leadership Styles897 Words   |  4 PagesThe last style of leadership is delegative leadership in which the leader delegates tasks to the employees. This leader is able to derive satisfaction from allowing the staff to participate in decision making responsibilities (Brody and Nair, 2014, p. 4). These leadership styles are not set in stone and characteristics may overlap into other leaderships styles. The leadership style that would best suit a rural area is participate leadership style. In rural areas agencies and organizations lack resourceRead MoreLeadership Styles And Leadership Style851 Words   |  4 Pageswant to give critical thought to your unique leadership style and foster genuine followership, learn from what’s out there and weave it into something meaningful and authentic.† (Feiner, 2015) For the last two weeks, I have spent time self-analyzing and soul searching to identify the qualities I bring to a leadership role. Many of the core values important to me also align between the participative leadership style and laissez-faire leadership style. These values include working in a team environmentRead MoreLeadership Styles : Leadership Style995 Words   |  4 PagesLeaders are expected to use a leadership style, communication skills, and their knowledge of interpersonal and team dynamics to create an appropriate quality of work life for their followers in the workplace. 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In her article, Johnson (n.d.) discusses five leadership styles: Laissez-Faire, autocratic, transactional, transformational and participative. Laissez-Faire has a French origin and it means â€Å"a policy or attitude of letting things take their own course, without interfering† (Oxford dictionaries, 2016). When leaders take total control, such as making all decisions alone and does not ask for the input of the employees, they are using the autocratic leadership style. ThisRead MoreLeadership Style Of Leadership Styles Essay1433 Words   |  6 Pagesprobably feel as if they know enough about leadership to speak on the subject. In many cases, however, this is not truly the case at all. Leadership is a broad concept , and there are several different styles and approaches to consider when studying the topic. It is important to consider these styles and approaches when evaluating the effectiveness, or lack thereof, of any particular form of leadership. With that in mind, this essay will consider the leadership styles of two leaders who are involved in theRead MoreThe Leadership Style Of Leadership Styles1994 Words   |  8 Pagesthat leadership is a kind of ability or activity which a leader could straight affect and guide their followers to achieve certain objectives in the specific situation (John Calvin Maxwell,2011). The shifting internal elements and increasing external competitions have posed growing demanding to managers’ leadership approaches. However, managers are provided with various personalities or perspectives, accordingly, managers are not accomplishing their aims by using similar styles. The leadership styleRead MoreLeadership Styles Of Leadership Style1088 Words   |   5 PagesConsider what leadership or management style speaks most to you. Discuss that particular style, explain why it fits you better than others. Alternatively, consider the leadership or management style fits you least. 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Hypothesis Testing Is Undertaken Health And Social Care Essay Free Essays

This chapter describes the methodological analysis used in the current survey that examines the relationship between emotional intelligence ( EI ) and burnout among nurses working in private infirmaries in Malaysia. Specifically, this chapter inside informations the research design selected by the research worker, population and sampling, trying processs, and informations aggregation method. 3. We will write a custom essay sample on Hypothesis Testing Is Undertaken Health And Social Care Essay or any similar topic only for you Order Now 2 Research Design Research design is a maestro program that specifies the methods and processs for roll uping and analysing informations needed for work outing a job ( Zikmund, 2003 ) . Harmonizing to Cooper and Schindler ( 2008 ) , research design is the design for aggregation, measuring, and analysis of informations. Sekaran and Bougie ( 2011 ) stated, â€Å" the research design involves a series of rational decision-making picks associating to the intent of the survey, the type of probe, the extent of research worker intervention, the survey scene, the unit of analysis, the clip skyline, the type of sample to be used every bit good as the measuring, informations aggregation methods, trying design, and informations analysis † . This survey used hypothetico-deductive method or a quantitative attack, whereby harmonizing to Creswell ( 2005 ) , a hypothetico-deductive method is â€Å" a type of educational research in which the research decides what to analyze, asks specific, narrows inquiries, collects numeral ( numbered ) informations from participants, analyzes these Numberss utilizing statistics, and conducts the enquiry in an indifferent and nonsubjective mode † . In short, hypothetico-deductive method is an enquiry into an identified job, based on proving a theory, measured with Numberss and analyzed utilizing statistical techniques. Therefore, the end of hypothetico-deductive method is to find whether the prognostic generalisations of a theory clasp true. This method besides provides a quick, cheap, efficient, and accurate agencies of measuring information about those who are involved in the survey ( Zikmund, 2003 ) . The intent of this survey was hypothesis testing. Based on the account given by Sekaran and Bougie ( 2011 ) , a hypothesis testing is undertaken to explicate the discrepancy in the dependant variable or to foretell organisational results. In this sense, the research worker wanted to cognize the nature of the relationship that may be established between EI and burnout by proving the hypothesis developed. Since the purpose of this survey is to set up a mensurable relationship between EI and burnout, thereby hypothetico-deductive attack is said to be more suited. This method is appropriate to analyze the relationship between variables and to find how much one variable contributes to the anticipation of another ( Creswell, 2005 ; Leedy A ; Omrod, 2005 ) . Specifically, a hypothetico-deductive study method utilizing a descriptive correlativity design is used to prove the dealingss between all the variables of the survey. The correlativity research design is used when the relationships be tween variables are non considered causal, and where the relationship between two or more variables is determined ( Salkind, 2003 ) . In add-on, hypotheses are developed and tested to depict and explicate the nature of relationship between EI and burnout among the nurses working in private infirmaries. Sekaran and Bougie ( 2011 ) pointed out that the extent of intervention by the research worker with the normal of work in the workplace has a direct bearing on whether the survey undertaken is causal or correlativity. Since the correlational research was used, the survey was conducted in the natural environment of the organisation with minimum intervention by the research worker with the normal flow or work in noncontrieved scenes. In other words, informations were collected from the nurses involved in their workplace. Researcher did non alter any of the scene of their workplace whereby their day-to-day modus operandi occupations were minimally interfered when research was done. Apart from that, the informations were gathered merely one time. Hence, it was a cross-sectional survey. Figure 3.1 below shows the research design for the relevant survey. *diagram 3.3 Population and Sampling The population of research is â€Å" a group of possible participants to whom you want to generalise the consequences of the survey † ( Salkind, 2003 ) . Since there are no limited resources such as clip, cost, and human resources, it is non practical and about impossible to study the whole population. On the other manus, trying enables a research worker to garner information rapidly and besides reduces the cost and work force demands for informations aggregation. Sampling besides enables the research worker to do generalisation sing the whole population or parts of the whole population based on a little figure of elements ( Zikmund, 2003 ) . This subdivision discusses the sampling process, including population, unit of analysis, trying frame, trying design, and sample size. 3.3.1 Population, Sampling Frame and Unit of Analysis The population for the survey consists of the staff nurses employed at three private infirmaries in Klang Valley, Malaysia. *** 3.3.2 Sampling Design This research focused on the private infirmaries in Klang Valley. The logic behind choosing the private infirmaries in Klang Valley is that the big and good equipment infirmaries are located in this country and they serve a higher denseness of population. The highest population densenesss are found in Kuala Lumpur, followed by Penang and Putrajaya ( 6,891, 1,490, and 1,478 individuals per square kilometer severally ) for the twelvemonth of 2010 ( Department of Statistics, Malaysia, 2012 ) . **Since the larger private infirmaries are focused in Klang Valley, they have besides higher bed capacity which is assumed to straight interpret to the figure of nurses being hired by these infirmaries. A sum of three private infirmaries in Klang Valley were selected with most of them holding a bed capacity of more than **200. Therefore, it can be assumed that rather a bulk of private infirmary nurses are located in the infirmaries in Klang Valley. Additionally, the elements that constituted as the sample of the research needed to be selected from the population. The procedure of choosing equal figure of elements from a population is called the sampling design. The major types of trying design include chance and non-probability sampling. In chance sampling, every component in the population has some known opportunities of choice whereas in non-probability sampling, the elements ‘ opportunity of being selected as sample topics is unknown ( Zikmund, 2003 ) . High generalizability of the findings and non being confidently generalizable are two specific features of chance and non-probability sampling severally ( Sekaran A ; Bougie, 2011 ) . This survey utilised chance trying design to choose the single private infirmary staff nurses. The nurses were selected utilizing simple random trying to enable wider generalizability of the findings. 3.3.3 Sample Size The determination about sample size is non based on a definite reply but depends on a figure of considerations ( Bryman A ; Bell, 2007 ) . The sample size depends on three factors: ( 1 ) the type of informations analysis ; ( 2 ) the coveted truth of the consequences ; and ( 3 ) the population features ( Neuman, 2003 ) . Harmonizing to Sekaran and Bougie ( 2011 ) , the sample size is governed by the extent of preciseness, assurance desired, variableness in population, cost and clip restraint, and the size of population. The sample size should be big plenty to enable research workers to foretell the population parametric quantities within acceptable bounds. In general, two constituents of a good sample are its adequateness and representativeness. Since an optimum sample size besides helps in minimising the entire cost of trying mistake, hence an appropriate sample size must be chosen. Sekaran and Bougie ( 2011 ) stated a tabular array suggested by Krejcie and Morgan ( 1970 ) has greatly simplified the sample size determination to guarantee a good determination theoretical account. Since the population of this survey consist of ****xxx**** private infirmary staff nurses as identified earlier, hence based on the tabular array provided by Krejcie and Morgan, the sample size needed was at least, n=xxxx staff nurses. 3.4 Data Collection Method This subdivision explains the method used for garnering informations. In this survey, secondary information every bit good as primary informations were involved. Secondary informations referred to the diary articles, public records, text editions, or any other information that were available for readings. From these informations, related countries and a figure of informations aggregation methods were studied and the most applicable 1s were chosen. On the other manus, primary informations resulted from a combination of two different set of questionnaires were developed specifically for each of the countries: EI and burnout. These questionnaires were combined along with the selected demographics variables. This subdivision further describes some advantages of carry oning a study utilizing questionnaires. It besides elaborates on each questionnaire that is used to mensurate the forecaster and standard variable of the current survey. 3.4.1 Personally Administered Questionnaires Survey research workers collect quantitative and numeral informations utilizing questionnaires ( Creswell, 2005 ) . A questionnaire is â€Å" a pre-formulated written set of inquiries to which respondents record their replies within closely defined options † ( Sekaran A ; Bougie, 2011 ) . Basically, questionnaires enable efficient informations aggregation when the research worker knows precisely what information is needed and how to mensurate the variables of the survey ( Sekaran A ; Bougie, 2011 ) . Specifically, this survey used personally administered questionnaire studies method for informations aggregation and the instrument of the survey was developed by incorporating the points applied by the old research workers. Harmonizing to Sekaran and Bougie ( 2011 ) , the chief advantages of personally administered questionnaires include: ( 1 ) can set up resonance and motivate respondent ; ( 2 ) uncertainties can be clarified on the topographic point ; ( 3 ) less expensive and consumers less clip than questioning when administered to groups of respondents ; ( 4 ) about 100 % response rate ensured and responses could be collected within a short period of clip ; and ( 5 ) namelessness of respondent is high. To plan a good questionnaire, Sekaran and Bougie ( 2011 ) stated that it is advisable to include some negatively worded inquiries alternatively of give voicing all inquiries positively. Thereby, the inclination in respondents to automatically circle the points towards one terminal of the graduated table is minimized. Nevertheless, in instance this does still go on, the research worker has an chance to observe such prejudice. Hence, both positively and negatively worded inquiries are included in the questionnaire for current research. Apart from that, double-barrelled, equivocal, recall-dependant, prima, and loaded inquiries, every bit good as societal desirableness responses have to be avoided ( Sekaran and Bougie, 2011 ) . The sequence of inquiries should be such that the respondent is led from inquiries of a general nature to those that are more specific, and from inquiries that are comparatively easy to reply to those that are increasingly more hard ( Sekaran and Bougie, 2011 ) . An full research rests on the measuring instruments, which must be dependable, valid, and appropriate for replying the research inquiry of the survey ( Leeky A ; Ormrod, 2005 ) . The usage of bing instruments ensures the quality of a study inquiries ( Cone A ; Foster, 1993 ) . Using bing instruments to build a measuring questionnaire adds proved cogency, dependability, truth, and effectivity from past usage ( Creswell, 2005 ) . Therefore, the research worker adapted self-report bing instruments to mensurate all the concepts of the present research. All the self-report steps are discussed in inside informations in the undermentioned subdivisions. 3.4.1.1 Schutte Self-Report Emotional Intelligence Test ( SSEIT ) This survey utilized the Schutte Self-Report Emotional Intelligence Test ( SSEIT ) ( Schutte et al. ; 1998 ) to measure the EI of the nurses working in the private infirmaries selected. SSEIT was chosen after consideration of several alternate steps of EI, including point EQ-i ( Bar-On, 1997 ) , the ECI ( Boyatzis, Goleman A ; Rhee, 2000 ) , and the MSCEIT ( Mayer, Salovey, Caruso A ; Sitarenios, 2003 ) . These steps were non used because they are proprietary and necessitate considerable clip to administrate. On the other manus, SSEIT provides research worker with the ability to hit the informations, does non imply cost for usage of the instrument, and is less time-consuming for the research participants. The SSEIT which besides referred as the Assessing Emotions Scale is a self-report step that measures EI as defined by Salovey and Mayer ( 1990 ) . Schutte et Al. ( 1998 ) conducted a series of surveies to develop the graduated table and to find its cogency and dependability. A factor analysis of more than 60 points suggested a one-factor solution of 33 points. This one-factor solution resulted in scale points stand foring each of the undermentioned three classs: ( 1 ) assessment and look of emotion in the ego and others ; ( 2 ) ordinance of emotion in the ego and others ; and ( 3 ) use of emotions in work outing jobs. However, the most widely used subscales derived from the 33-item SSEIT graduated table are based on factors identified by Petrides and Furnham ( 2000 ) , Ciarrochi, Chan, and Bajgar ( 2001 ) , and Saklofske, Austin, and Minski ( 2003 ) . These factor analytic surveies suggested a four-factor solution for the 33 points. The four factors are described as: ( 1 ) Percept of Emotion ( 10 points ) ; ( 2 ) Pull offing Own Emotions ( 9 points ) ; ( 3 ) Pull offing Others ‘ Emotions ( 8 points ) ; and ( 4 ) Use of Emotion ( 6 points ) ( Ciarrochi et al. , 2001 ) . The SSEIT graduated table has been used and validated in several surveies ( Petrides A ; Furnham, 2000 ; Schutte, Malouff, Bobik, Coston, Greeson, Jedlicka, Rhodes A ; Wendorf, 2001 ; Schutte, Malouff, Simunek, McKenley A ; Hollander, 2002 ; Charbonneau A ; Nocol, 2002 ) . In add-on, an internal consistence analysis with two different samples showed a Cronbach alpha of 0.90 and 0.87 ( Schutte et al. , 1998 ) . The sample points of this instrument include: â€Å" I find it difficult to understand the gestural messages of other people † for Perception of Emotion ( PE ) , â€Å" When I am faced with obstructions, I remember times I faced similar obstructions and get the better of them † for Pull offing Own Emotions ( ME ) , â€Å" I know when to talk about my personal jobs to others † for Pull offing Others ‘ Emotions ( MOE ) , and â€Å" Some of the major events of my life have led me to re-evaluate what is of import and non of import † for Utilization of Emotion ( UE ) . The SSEIT was rated on a 5-point Likert graduated table as in the original instrument with responses runing from 1 ( strongly disagree ) to 5 ( strongly agree ) . 3.4.1.2 Maslach Burnout Inventory-Human Service Survey ( MBI-HSS ) Maslach ‘s Burnout Inventory ( MBI ) is normally used as a research tool in the current literature to mensurate the degree of burnout ( Lee, Ashforth A ; Blake, 1990 ; Kanste, Miettunen A ; Kyngas, 2006 ; Wu, Zhu, Wang, Wang A ; Lan, 2007 ) . This survey measured nurse burnout utilizing the 22-item Maslach Burnout Inventory-Human Service Survey, 3rd edition ( MBI-HSS ) ( Maslach et al. , 1996 ) . MBI-HSS steps burnout among employees in human services establishments and wellness attention businesss such as nursing, societal work, psychological science, and ministry in footings of: ( 1 ) Emotional Exhaustion ( 9 points ) ; ( 2 ) Depersonalization ( 5 points ) ; and ( 3 ) Personal Accomplishment ( 8 points ) . The MBI-HSS has sound psychometric belongingss to guarantee dependability and cogency. MBI has demonstrated to hold concept cogency through the analysis of informations from a innovator instrument of 47 points administered to human service forces ( Maslach A ; Jackson, 1981a ) . Convergent cogency surveies indicate the MBI-HSS graduated tables measure the same concept as other burnout instruments. Correlations of emotional exhaustion and depersonalisation with other burnout self-report indexs are high ( rs gt ; .50 ) , where as correlativities with personal achievement are slightly lower ( rs gt ; .30 ) ( Schaufeli A ; Enzmann, 1998 ) . Maslach et Al. ( 1996 ) reported internal consistence of MBI with dependability coefficients as follows: I ± = .90 for emotional exhaustion ( EE ) , I ± = .79 for depersonalisation ( DP ) , and I ± = .71 for decreased personal achievement ( PA ) . Furthermore, the test-retest dependability ranged from moderate to high. The test-retest dependability coefficients were as follows: EE ( .82 ) , DP ( .62 ) , and PA ( .80 ) . Sample points from Emotional Exhaustion ( EE ) subscale include: â€Å" I feel emotionally drained from my work. † Sample points from Depersonalization ( DP ) subscale include: â€Å" I feel I treat some patients as if they were impersonal objects. † Sample points from Personal Accomplishment ( PA ) subscale include: â€Å" I can easy understand how my patients feel about things. † Basically, nurse burnout was measured based on statements that concern feelings or attitudes about one ‘s work and how frequently those feelings occur. The frequence with which the nurses experience each point was measured on a 5-point Likert Scale anchored by Never ( 1 ) and Everyday ( 5 ) . 3.4.1.3 Demographic Data It is a affair of pick for the research worker whether inquiries seeking personal information of respondents should look at the beginning or at the terminal of the questionnaire ( Sekaran A ; Bougie, 2011 ) . Harmonizing to Oppenheim ( 1986 ) , some research workers ask for personal informations at the terminal instead than the beginning of the questionnaire. Their logical thinking may be that by the clip the respondent reaches the terminal of the questionnaire, he or she has been convinced of the legitimacy and genuineness of the inquiries framed by the research worker and, therefore, is more inclined and conformable to portion personal information ( Sekaran A ; Bougie, 2011 ) . On the other manus, research workers who prefer to arouse most of the personal information at the really beginning may speak up that one time respondents have shared some of their personal history, they may hold psychologically identified themselves with the questionnaire, and may experience a committednes s to react ( Sekaran A ; Bougie, 2011 ) . Both these methods of seeking personal information have their pros and cons. For current survey, demographic information of the respondents were requested on the last subdivision of the questionnaire. This portion includes demographic information such as age, gender, cultural group, matrimonial position, old ages of work experience, making, nursing class, and section. The respondents were required to click the appropriate replies. The study questionnaire can be found in Appendix A. The two chief instruments selected for this survey have shown concept cogency and dependability based on old surveies but they have non been tested in the Malayan context. Therefore, the dependabilities of all the instruments and content cogency were tested during the pre-test. The sum-up of the questionnaire with the dislocation of subdivisions and the description of each of the survey instruments is shown in Table 3.1. How to cite Hypothesis Testing Is Undertaken Health And Social Care Essay, Essay examples

Customer Relationship Management in the Financial Industry

Question: Identify who the property is targeting, explain how the property utilizes CRM, what does the property hope to achieve with this and in your opinion, are their CRM tactics unique? Explain why you feel this way. Answer: Customer relationship management is one of the most important tools that help in evaluating the desired of the concerned organization. Considering the case of teamwork and honeymoon of a world-class report i.e. Tabacon within Costa Rica. The property targeted the audiences such as the honeymoon couples as well as the tourists. The services provided by the staff and the employees were satisfactory and some of the services were extraordinary. It is evident to enhance the customer relationship management as it increases the customer base and brings out the desired profitability for the organization. Moreover, the support staff enhanced the service to that was delivered to the customers. The customer relationship management techniques were utilized from the property quite significantly. Starting from the beginning, there was the availability of the private dinner for the guest. The collaboration as well as the communication process was very good as they made it easier for the customers t o have the desired unique experience. There was a reservation specialist who particularly received the reservations for the desired customers (King et al.). The housekeeping takes the gentle care of the people or the customers. The services from the waiter were satisfactory and it made the customers comfortable. Most important for the CRM is to use perfect communicational tools and the staff of the Hotel used the enhanced communication process with the respective customers. It was found that there were five of the important people and two important systems i.e. internal and the external system that helped in providing the smooth and the extraordinary experience to the customers. The delivery of the services and effective communication process evaluated the significant growth of the organization. The primary aim of the property was to increase the customer satisfaction and to provide reliability of services to the desired customers as it will help in bringing out the positive results for the organization. Moreover, the larger number of the customers will increase the profitability of the organization. The most important fact resides that the people or the employees that were engaged in providing the hospitality services to the customers were taking care of customers quite significantly and this enhanced the customers experiences. The organization was trying to achieve the confidence and the support of the customers. The satisfaction of the customers is considered to be of great importance in order to achieve the desired goals of the concerned organization. The effective means of the communication played the most important role in providing the desired unique experience to the respective customers of the hotel concerned. One of the most important steps is the listening skills of the employees that are incorporated into the CRM techniques (Geneva). There are five of the most important steps which enhance the CRM process, they are the strategic planning, development of the program, creation of the test development, implementation and the evaluation with the desired optimization. In order to increase the profitability of any organization, the most important are to enhance the reliability and satisfaction level of the respective customers of the organization, as the customers will help in bringing out the desired positive results for the organization concerned. These tactics such as taking care of the comfort ability of the customers are important but the reservation services and the effective means of the communication process helped the organization significantly in achieving the desired goals of the business. Sharing and collaboration program with the cooperation were important to establish the desired and perfect relationship with the customers of the or ganization concerned. The effective conversation with the respective customers of the concerned organization helps in understanding the desired requirements of the customers from the organization. It becomes very important for any of the organization to know exactly what the customers wants from the organization, as it will help in providing the satisfactory services to the customers and this helps to evaluate the desired growth of the organization on a large scale. One of the other points was that the employees as well as the support staff at the hotel was very helpful and dedicated to their job in providing the reliable services to the different customers (Rajala). This feature particularly makes the organization that is the hotel different from that of the others. The feedback and the responses received from the different customers bring out the desired fact that the hotel has successfully implemented and executed the customer relationship management strategies as it helps in ach ieving the goals of the organization concerned. References King, Ceridwyn et al.Hospitality Marketing. Sydney, N.S.W.: Pearson, 2010. Print. Ogneva, Maria. "HOW TO: Use Social Media To Create Better Customer Experiences".Mashable. N.p., 2011. Web. 6 Mar. 2016. Rajola, Federico.Customer Relationship Management In The Financial Industry. Dordrecht: Springer, 2013. Print.