Essay on Leadership Styles - 947 Words

This report is attempting to delve into the systemic differences autocratic, democratic and laissez-faire styles of leadership has on an individual, class, department or institution. As a nursing student, I believe it is important to understand the distinct differences inherent to each style as well as the benefits and disadvantages associated with the various styles of leadership. From my studies and observations an autocratic leader is less likely to use the opinions or suggestions of others; in fact they could be a working dictator. They are very hands on and believe their way is the only way. Autocratic leaders are normally inflexible. Working with or for this type of person could make for a very long day. (Lewin Lippitt, 1938)†¦show more content†¦In class or when I visit any hospital it is easy to spot the various leadership styles all you need to do is take a moment and observe the floor. Autocratic leaders are normally focused and many are micro managers for the lack of a better term(Lewin Lippitt, 1938). We were told by the medical team at Cincinnati that my mother was brain dead and that as soon as she was taken off of life support she would transition quickly. The doctor was hurried, blunt and to the point when he addressed the family. I am convinced that he was and is an autocratic leader. This man seemed to look right through us to his next case. Autocratic leaders are take control focused and they get the job done under stressful situations (Lewin Lippitt, 1938). We were all in such poor sprits hearing the bad news about my mother. It was refreshing when a very positive nurse began to explain my mother’s situation after the doctor left the room. I notice that although she was our attending nurse she was also in charge of the floor. Even though she would be assisting us she would from time to time assist her subordinates. She would use words and phrases such as how can â€Å"We†¦Ã¢â‚¬  (G. Pearson, personal communication, DATE). The democratic leader welcomes the opinions and suggestions of their subordinates. (Lewin Lippitt, 1938) G. Pearson, the RSN nurse also worked at the HamiltonShow MoreRelatedLeadership Styles : Leadership Style780 Words   |  4 PagesIntroduction Leadership style is designed according to a pioneer s behaviors, which is enveloped under behaviorist theory. Inside of this class, distinctive examples of leadership behavior are watched and classified as leadership styles. Practicing managers have a tendency to be the most keen on looking into this specific theory in light of the fact that with it leaders can modify their style taking into account the convictions, values, inclinations and society of the association they work for.Read MoreLeadership Styles Of Leadership Style1399 Words   |  6 PagesWhat is leadership? Merriam-Webster Online Dictionary defines leadership as â€Å"the power or ability to lead other people†. Although this is simply put, it is also correct. But leadership is much more than the ability to lead. The ability is one piece of the puzzle. Other pieces to consider in leadership are education, attributes, and style, just to name a few. In this assignment, I will focus on leadership style. Speci fically, I will discuss my style according to the assessment developed byRead MoreLeadership Style Of Leadership Styles897 Words   |  4 PagesThe last style of leadership is delegative leadership in which the leader delegates tasks to the employees. This leader is able to derive satisfaction from allowing the staff to participate in decision making responsibilities (Brody and Nair, 2014, p. 4). These leadership styles are not set in stone and characteristics may overlap into other leaderships styles. The leadership style that would best suit a rural area is participate leadership style. In rural areas agencies and organizations lack resourceRead MoreLeadership Styles And Leadership Style851 Words   |  4 Pageswant to give critical thought to your unique leadership style and foster genuine followership, learn from what’s out there and weave it into something meaningful and authentic.† (Feiner, 2015) For the last two weeks, I have spent time self-analyzing and soul searching to identify the qualities I bring to a leadership role. Many of the core values important to me also align between the participative leadership style and laissez-faire leadership style. These values include working in a team environmentRead MoreLeadership Styles : Leadership Style995 Words   |  4 PagesLeaders are expected to use a leadership style, communication skills, and their knowledge of interpersonal and team dynamics to create an appropriate quality of work life for their followers in the workplace. A leadership style is a combination of a leader’s attitude, expertise, character, and values that is exhibited in the leader’s behavior. Each style of leadership reflects a leader’s beliefs about a follower’s capabilities. A follower’s perception of leadership style really matters to them, as theyRead MoreLeadership Style Of Leadership Styles934 Words   |  4 PagesThere is much that is written about leadership; like books on l eadership styles, techniques and also biographies of leaders that have inspired people to action. While this is true, there is the everyday leadership and a slightly different outlook to leadership as well. Here are a few of them. 1. There Are Different Kinds of Leaders Among leaders are formal and informal leaders. Formal leaders are elected to their positions like congressmen, senators and office bearers of clubs. Informal leadersRead MoreLeadership Styles : Leadership Style979 Words   |  4 Pagestheir own leadership style. In her article, Johnson (n.d.) discusses five leadership styles: Laissez-Faire, autocratic, transactional, transformational and participative. Laissez-Faire has a French origin and it means â€Å"a policy or attitude of letting things take their own course, without interfering† (Oxford dictionaries, 2016). When leaders take total control, such as making all decisions alone and does not ask for the input of the employees, they are using the autocratic leadership style. ThisRead MoreLeadership Style Of Leadership Styles Essay1433 Words   |  6 Pagesprobably feel as if they know enough about leadership to speak on the subject. In many cases, however, this is not truly the case at all. Leadership is a broad concept , and there are several different styles and approaches to consider when studying the topic. It is important to consider these styles and approaches when evaluating the effectiveness, or lack thereof, of any particular form of leadership. With that in mind, this essay will consider the leadership styles of two leaders who are involved in theRead MoreThe Leadership Style Of Leadership Styles1994 Words   |  8 Pagesthat leadership is a kind of ability or activity which a leader could straight affect and guide their followers to achieve certain objectives in the specific situation (John Calvin Maxwell,2011). The shifting internal elements and increasing external competitions have posed growing demanding to managers’ leadership approaches. However, managers are provided with various personalities or perspectives, accordingly, managers are not accomplishing their aims by using similar styles. The leadership styleRead MoreLeadership Styles Of Leadership Style1088 Words   |   5 PagesConsider what leadership or management style speaks most to you. Discuss that particular style, explain why it fits you better than others. Alternatively, consider the leadership or management style fits you least. Explain what is least desirable with that style from your perspective. What leadership or management style speaks most to me? They are a few leadership styles that I venerate. The Transformational Leadership, the Visionary Leadership, and the Charismatic Leadership styles are the most

Hypothesis Testing Is Undertaken Health And Social Care Essay Free Essays

This chapter describes the methodological analysis used in the current survey that examines the relationship between emotional intelligence ( EI ) and burnout among nurses working in private infirmaries in Malaysia. Specifically, this chapter inside informations the research design selected by the research worker, population and sampling, trying processs, and informations aggregation method. 3. We will write a custom essay sample on Hypothesis Testing Is Undertaken Health And Social Care Essay or any similar topic only for you Order Now 2 Research Design Research design is a maestro program that specifies the methods and processs for roll uping and analysing informations needed for work outing a job ( Zikmund, 2003 ) . Harmonizing to Cooper and Schindler ( 2008 ) , research design is the design for aggregation, measuring, and analysis of informations. Sekaran and Bougie ( 2011 ) stated, â€Å" the research design involves a series of rational decision-making picks associating to the intent of the survey, the type of probe, the extent of research worker intervention, the survey scene, the unit of analysis, the clip skyline, the type of sample to be used every bit good as the measuring, informations aggregation methods, trying design, and informations analysis † . This survey used hypothetico-deductive method or a quantitative attack, whereby harmonizing to Creswell ( 2005 ) , a hypothetico-deductive method is â€Å" a type of educational research in which the research decides what to analyze, asks specific, narrows inquiries, collects numeral ( numbered ) informations from participants, analyzes these Numberss utilizing statistics, and conducts the enquiry in an indifferent and nonsubjective mode † . In short, hypothetico-deductive method is an enquiry into an identified job, based on proving a theory, measured with Numberss and analyzed utilizing statistical techniques. Therefore, the end of hypothetico-deductive method is to find whether the prognostic generalisations of a theory clasp true. This method besides provides a quick, cheap, efficient, and accurate agencies of measuring information about those who are involved in the survey ( Zikmund, 2003 ) . The intent of this survey was hypothesis testing. Based on the account given by Sekaran and Bougie ( 2011 ) , a hypothesis testing is undertaken to explicate the discrepancy in the dependant variable or to foretell organisational results. In this sense, the research worker wanted to cognize the nature of the relationship that may be established between EI and burnout by proving the hypothesis developed. Since the purpose of this survey is to set up a mensurable relationship between EI and burnout, thereby hypothetico-deductive attack is said to be more suited. This method is appropriate to analyze the relationship between variables and to find how much one variable contributes to the anticipation of another ( Creswell, 2005 ; Leedy A ; Omrod, 2005 ) . Specifically, a hypothetico-deductive study method utilizing a descriptive correlativity design is used to prove the dealingss between all the variables of the survey. The correlativity research design is used when the relationships be tween variables are non considered causal, and where the relationship between two or more variables is determined ( Salkind, 2003 ) . In add-on, hypotheses are developed and tested to depict and explicate the nature of relationship between EI and burnout among the nurses working in private infirmaries. Sekaran and Bougie ( 2011 ) pointed out that the extent of intervention by the research worker with the normal of work in the workplace has a direct bearing on whether the survey undertaken is causal or correlativity. Since the correlational research was used, the survey was conducted in the natural environment of the organisation with minimum intervention by the research worker with the normal flow or work in noncontrieved scenes. In other words, informations were collected from the nurses involved in their workplace. Researcher did non alter any of the scene of their workplace whereby their day-to-day modus operandi occupations were minimally interfered when research was done. Apart from that, the informations were gathered merely one time. Hence, it was a cross-sectional survey. Figure 3.1 below shows the research design for the relevant survey. *diagram 3.3 Population and Sampling The population of research is â€Å" a group of possible participants to whom you want to generalise the consequences of the survey † ( Salkind, 2003 ) . Since there are no limited resources such as clip, cost, and human resources, it is non practical and about impossible to study the whole population. On the other manus, trying enables a research worker to garner information rapidly and besides reduces the cost and work force demands for informations aggregation. Sampling besides enables the research worker to do generalisation sing the whole population or parts of the whole population based on a little figure of elements ( Zikmund, 2003 ) . This subdivision discusses the sampling process, including population, unit of analysis, trying frame, trying design, and sample size. 3.3.1 Population, Sampling Frame and Unit of Analysis The population for the survey consists of the staff nurses employed at three private infirmaries in Klang Valley, Malaysia. *** 3.3.2 Sampling Design This research focused on the private infirmaries in Klang Valley. The logic behind choosing the private infirmaries in Klang Valley is that the big and good equipment infirmaries are located in this country and they serve a higher denseness of population. The highest population densenesss are found in Kuala Lumpur, followed by Penang and Putrajaya ( 6,891, 1,490, and 1,478 individuals per square kilometer severally ) for the twelvemonth of 2010 ( Department of Statistics, Malaysia, 2012 ) . **Since the larger private infirmaries are focused in Klang Valley, they have besides higher bed capacity which is assumed to straight interpret to the figure of nurses being hired by these infirmaries. A sum of three private infirmaries in Klang Valley were selected with most of them holding a bed capacity of more than **200. Therefore, it can be assumed that rather a bulk of private infirmary nurses are located in the infirmaries in Klang Valley. Additionally, the elements that constituted as the sample of the research needed to be selected from the population. The procedure of choosing equal figure of elements from a population is called the sampling design. The major types of trying design include chance and non-probability sampling. In chance sampling, every component in the population has some known opportunities of choice whereas in non-probability sampling, the elements ‘ opportunity of being selected as sample topics is unknown ( Zikmund, 2003 ) . High generalizability of the findings and non being confidently generalizable are two specific features of chance and non-probability sampling severally ( Sekaran A ; Bougie, 2011 ) . This survey utilised chance trying design to choose the single private infirmary staff nurses. The nurses were selected utilizing simple random trying to enable wider generalizability of the findings. 3.3.3 Sample Size The determination about sample size is non based on a definite reply but depends on a figure of considerations ( Bryman A ; Bell, 2007 ) . The sample size depends on three factors: ( 1 ) the type of informations analysis ; ( 2 ) the coveted truth of the consequences ; and ( 3 ) the population features ( Neuman, 2003 ) . Harmonizing to Sekaran and Bougie ( 2011 ) , the sample size is governed by the extent of preciseness, assurance desired, variableness in population, cost and clip restraint, and the size of population. The sample size should be big plenty to enable research workers to foretell the population parametric quantities within acceptable bounds. In general, two constituents of a good sample are its adequateness and representativeness. Since an optimum sample size besides helps in minimising the entire cost of trying mistake, hence an appropriate sample size must be chosen. Sekaran and Bougie ( 2011 ) stated a tabular array suggested by Krejcie and Morgan ( 1970 ) has greatly simplified the sample size determination to guarantee a good determination theoretical account. Since the population of this survey consist of ****xxx**** private infirmary staff nurses as identified earlier, hence based on the tabular array provided by Krejcie and Morgan, the sample size needed was at least, n=xxxx staff nurses. 3.4 Data Collection Method This subdivision explains the method used for garnering informations. In this survey, secondary information every bit good as primary informations were involved. Secondary informations referred to the diary articles, public records, text editions, or any other information that were available for readings. From these informations, related countries and a figure of informations aggregation methods were studied and the most applicable 1s were chosen. On the other manus, primary informations resulted from a combination of two different set of questionnaires were developed specifically for each of the countries: EI and burnout. These questionnaires were combined along with the selected demographics variables. This subdivision further describes some advantages of carry oning a study utilizing questionnaires. It besides elaborates on each questionnaire that is used to mensurate the forecaster and standard variable of the current survey. 3.4.1 Personally Administered Questionnaires Survey research workers collect quantitative and numeral informations utilizing questionnaires ( Creswell, 2005 ) . A questionnaire is â€Å" a pre-formulated written set of inquiries to which respondents record their replies within closely defined options † ( Sekaran A ; Bougie, 2011 ) . Basically, questionnaires enable efficient informations aggregation when the research worker knows precisely what information is needed and how to mensurate the variables of the survey ( Sekaran A ; Bougie, 2011 ) . Specifically, this survey used personally administered questionnaire studies method for informations aggregation and the instrument of the survey was developed by incorporating the points applied by the old research workers. Harmonizing to Sekaran and Bougie ( 2011 ) , the chief advantages of personally administered questionnaires include: ( 1 ) can set up resonance and motivate respondent ; ( 2 ) uncertainties can be clarified on the topographic point ; ( 3 ) less expensive and consumers less clip than questioning when administered to groups of respondents ; ( 4 ) about 100 % response rate ensured and responses could be collected within a short period of clip ; and ( 5 ) namelessness of respondent is high. To plan a good questionnaire, Sekaran and Bougie ( 2011 ) stated that it is advisable to include some negatively worded inquiries alternatively of give voicing all inquiries positively. Thereby, the inclination in respondents to automatically circle the points towards one terminal of the graduated table is minimized. Nevertheless, in instance this does still go on, the research worker has an chance to observe such prejudice. Hence, both positively and negatively worded inquiries are included in the questionnaire for current research. Apart from that, double-barrelled, equivocal, recall-dependant, prima, and loaded inquiries, every bit good as societal desirableness responses have to be avoided ( Sekaran and Bougie, 2011 ) . The sequence of inquiries should be such that the respondent is led from inquiries of a general nature to those that are more specific, and from inquiries that are comparatively easy to reply to those that are increasingly more hard ( Sekaran and Bougie, 2011 ) . An full research rests on the measuring instruments, which must be dependable, valid, and appropriate for replying the research inquiry of the survey ( Leeky A ; Ormrod, 2005 ) . The usage of bing instruments ensures the quality of a study inquiries ( Cone A ; Foster, 1993 ) . Using bing instruments to build a measuring questionnaire adds proved cogency, dependability, truth, and effectivity from past usage ( Creswell, 2005 ) . Therefore, the research worker adapted self-report bing instruments to mensurate all the concepts of the present research. All the self-report steps are discussed in inside informations in the undermentioned subdivisions. 3.4.1.1 Schutte Self-Report Emotional Intelligence Test ( SSEIT ) This survey utilized the Schutte Self-Report Emotional Intelligence Test ( SSEIT ) ( Schutte et al. ; 1998 ) to measure the EI of the nurses working in the private infirmaries selected. SSEIT was chosen after consideration of several alternate steps of EI, including point EQ-i ( Bar-On, 1997 ) , the ECI ( Boyatzis, Goleman A ; Rhee, 2000 ) , and the MSCEIT ( Mayer, Salovey, Caruso A ; Sitarenios, 2003 ) . These steps were non used because they are proprietary and necessitate considerable clip to administrate. On the other manus, SSEIT provides research worker with the ability to hit the informations, does non imply cost for usage of the instrument, and is less time-consuming for the research participants. The SSEIT which besides referred as the Assessing Emotions Scale is a self-report step that measures EI as defined by Salovey and Mayer ( 1990 ) . Schutte et Al. ( 1998 ) conducted a series of surveies to develop the graduated table and to find its cogency and dependability. A factor analysis of more than 60 points suggested a one-factor solution of 33 points. This one-factor solution resulted in scale points stand foring each of the undermentioned three classs: ( 1 ) assessment and look of emotion in the ego and others ; ( 2 ) ordinance of emotion in the ego and others ; and ( 3 ) use of emotions in work outing jobs. However, the most widely used subscales derived from the 33-item SSEIT graduated table are based on factors identified by Petrides and Furnham ( 2000 ) , Ciarrochi, Chan, and Bajgar ( 2001 ) , and Saklofske, Austin, and Minski ( 2003 ) . These factor analytic surveies suggested a four-factor solution for the 33 points. The four factors are described as: ( 1 ) Percept of Emotion ( 10 points ) ; ( 2 ) Pull offing Own Emotions ( 9 points ) ; ( 3 ) Pull offing Others ‘ Emotions ( 8 points ) ; and ( 4 ) Use of Emotion ( 6 points ) ( Ciarrochi et al. , 2001 ) . The SSEIT graduated table has been used and validated in several surveies ( Petrides A ; Furnham, 2000 ; Schutte, Malouff, Bobik, Coston, Greeson, Jedlicka, Rhodes A ; Wendorf, 2001 ; Schutte, Malouff, Simunek, McKenley A ; Hollander, 2002 ; Charbonneau A ; Nocol, 2002 ) . In add-on, an internal consistence analysis with two different samples showed a Cronbach alpha of 0.90 and 0.87 ( Schutte et al. , 1998 ) . The sample points of this instrument include: â€Å" I find it difficult to understand the gestural messages of other people † for Perception of Emotion ( PE ) , â€Å" When I am faced with obstructions, I remember times I faced similar obstructions and get the better of them † for Pull offing Own Emotions ( ME ) , â€Å" I know when to talk about my personal jobs to others † for Pull offing Others ‘ Emotions ( MOE ) , and â€Å" Some of the major events of my life have led me to re-evaluate what is of import and non of import † for Utilization of Emotion ( UE ) . The SSEIT was rated on a 5-point Likert graduated table as in the original instrument with responses runing from 1 ( strongly disagree ) to 5 ( strongly agree ) . 3.4.1.2 Maslach Burnout Inventory-Human Service Survey ( MBI-HSS ) Maslach ‘s Burnout Inventory ( MBI ) is normally used as a research tool in the current literature to mensurate the degree of burnout ( Lee, Ashforth A ; Blake, 1990 ; Kanste, Miettunen A ; Kyngas, 2006 ; Wu, Zhu, Wang, Wang A ; Lan, 2007 ) . This survey measured nurse burnout utilizing the 22-item Maslach Burnout Inventory-Human Service Survey, 3rd edition ( MBI-HSS ) ( Maslach et al. , 1996 ) . MBI-HSS steps burnout among employees in human services establishments and wellness attention businesss such as nursing, societal work, psychological science, and ministry in footings of: ( 1 ) Emotional Exhaustion ( 9 points ) ; ( 2 ) Depersonalization ( 5 points ) ; and ( 3 ) Personal Accomplishment ( 8 points ) . The MBI-HSS has sound psychometric belongingss to guarantee dependability and cogency. MBI has demonstrated to hold concept cogency through the analysis of informations from a innovator instrument of 47 points administered to human service forces ( Maslach A ; Jackson, 1981a ) . Convergent cogency surveies indicate the MBI-HSS graduated tables measure the same concept as other burnout instruments. Correlations of emotional exhaustion and depersonalisation with other burnout self-report indexs are high ( rs gt ; .50 ) , where as correlativities with personal achievement are slightly lower ( rs gt ; .30 ) ( Schaufeli A ; Enzmann, 1998 ) . Maslach et Al. ( 1996 ) reported internal consistence of MBI with dependability coefficients as follows: I ± = .90 for emotional exhaustion ( EE ) , I ± = .79 for depersonalisation ( DP ) , and I ± = .71 for decreased personal achievement ( PA ) . Furthermore, the test-retest dependability ranged from moderate to high. The test-retest dependability coefficients were as follows: EE ( .82 ) , DP ( .62 ) , and PA ( .80 ) . Sample points from Emotional Exhaustion ( EE ) subscale include: â€Å" I feel emotionally drained from my work. † Sample points from Depersonalization ( DP ) subscale include: â€Å" I feel I treat some patients as if they were impersonal objects. † Sample points from Personal Accomplishment ( PA ) subscale include: â€Å" I can easy understand how my patients feel about things. † Basically, nurse burnout was measured based on statements that concern feelings or attitudes about one ‘s work and how frequently those feelings occur. The frequence with which the nurses experience each point was measured on a 5-point Likert Scale anchored by Never ( 1 ) and Everyday ( 5 ) . 3.4.1.3 Demographic Data It is a affair of pick for the research worker whether inquiries seeking personal information of respondents should look at the beginning or at the terminal of the questionnaire ( Sekaran A ; Bougie, 2011 ) . Harmonizing to Oppenheim ( 1986 ) , some research workers ask for personal informations at the terminal instead than the beginning of the questionnaire. Their logical thinking may be that by the clip the respondent reaches the terminal of the questionnaire, he or she has been convinced of the legitimacy and genuineness of the inquiries framed by the research worker and, therefore, is more inclined and conformable to portion personal information ( Sekaran A ; Bougie, 2011 ) . On the other manus, research workers who prefer to arouse most of the personal information at the really beginning may speak up that one time respondents have shared some of their personal history, they may hold psychologically identified themselves with the questionnaire, and may experience a committednes s to react ( Sekaran A ; Bougie, 2011 ) . Both these methods of seeking personal information have their pros and cons. For current survey, demographic information of the respondents were requested on the last subdivision of the questionnaire. This portion includes demographic information such as age, gender, cultural group, matrimonial position, old ages of work experience, making, nursing class, and section. The respondents were required to click the appropriate replies. The study questionnaire can be found in Appendix A. The two chief instruments selected for this survey have shown concept cogency and dependability based on old surveies but they have non been tested in the Malayan context. Therefore, the dependabilities of all the instruments and content cogency were tested during the pre-test. The sum-up of the questionnaire with the dislocation of subdivisions and the description of each of the survey instruments is shown in Table 3.1. How to cite Hypothesis Testing Is Undertaken Health And Social Care Essay, Essay examples

Customer Relationship Management in the Financial Industry

Question: Identify who the property is targeting, explain how the property utilizes CRM, what does the property hope to achieve with this and in your opinion, are their CRM tactics unique? Explain why you feel this way. Answer: Customer relationship management is one of the most important tools that help in evaluating the desired of the concerned organization. Considering the case of teamwork and honeymoon of a world-class report i.e. Tabacon within Costa Rica. The property targeted the audiences such as the honeymoon couples as well as the tourists. The services provided by the staff and the employees were satisfactory and some of the services were extraordinary. It is evident to enhance the customer relationship management as it increases the customer base and brings out the desired profitability for the organization. Moreover, the support staff enhanced the service to that was delivered to the customers. The customer relationship management techniques were utilized from the property quite significantly. Starting from the beginning, there was the availability of the private dinner for the guest. The collaboration as well as the communication process was very good as they made it easier for the customers t o have the desired unique experience. There was a reservation specialist who particularly received the reservations for the desired customers (King et al.). The housekeeping takes the gentle care of the people or the customers. The services from the waiter were satisfactory and it made the customers comfortable. Most important for the CRM is to use perfect communicational tools and the staff of the Hotel used the enhanced communication process with the respective customers. It was found that there were five of the important people and two important systems i.e. internal and the external system that helped in providing the smooth and the extraordinary experience to the customers. The delivery of the services and effective communication process evaluated the significant growth of the organization. The primary aim of the property was to increase the customer satisfaction and to provide reliability of services to the desired customers as it will help in bringing out the positive results for the organization. Moreover, the larger number of the customers will increase the profitability of the organization. The most important fact resides that the people or the employees that were engaged in providing the hospitality services to the customers were taking care of customers quite significantly and this enhanced the customers experiences. The organization was trying to achieve the confidence and the support of the customers. The satisfaction of the customers is considered to be of great importance in order to achieve the desired goals of the concerned organization. The effective means of the communication played the most important role in providing the desired unique experience to the respective customers of the hotel concerned. One of the most important steps is the listening skills of the employees that are incorporated into the CRM techniques (Geneva). There are five of the most important steps which enhance the CRM process, they are the strategic planning, development of the program, creation of the test development, implementation and the evaluation with the desired optimization. In order to increase the profitability of any organization, the most important are to enhance the reliability and satisfaction level of the respective customers of the organization, as the customers will help in bringing out the desired positive results for the organization concerned. These tactics such as taking care of the comfort ability of the customers are important but the reservation services and the effective means of the communication process helped the organization significantly in achieving the desired goals of the business. Sharing and collaboration program with the cooperation were important to establish the desired and perfect relationship with the customers of the or ganization concerned. The effective conversation with the respective customers of the concerned organization helps in understanding the desired requirements of the customers from the organization. It becomes very important for any of the organization to know exactly what the customers wants from the organization, as it will help in providing the satisfactory services to the customers and this helps to evaluate the desired growth of the organization on a large scale. One of the other points was that the employees as well as the support staff at the hotel was very helpful and dedicated to their job in providing the reliable services to the different customers (Rajala). This feature particularly makes the organization that is the hotel different from that of the others. The feedback and the responses received from the different customers bring out the desired fact that the hotel has successfully implemented and executed the customer relationship management strategies as it helps in ach ieving the goals of the organization concerned. References King, Ceridwyn et al.Hospitality Marketing. Sydney, N.S.W.: Pearson, 2010. Print. Ogneva, Maria. "HOW TO: Use Social Media To Create Better Customer Experiences".Mashable. N.p., 2011. Web. 6 Mar. 2016. Rajola, Federico.Customer Relationship Management In The Financial Industry. Dordrecht: Springer, 2013. Print.

The Most Important Aspect Of Your College Search

The college search process is more than just reading statistics and department curriculum notes on a university website - it’s also understanding the benefits of each school’s location and campus culture. If Harvard, Emerson, Reed, Vanderbilt, or Santa Clara is on your college list, here’s how current students feel about their school’s location and culture. Aohagan Harvard University ‘19 Harvards location in Cambridge, MA is ideal. The environment is urban, as it is only a 10 minute subway ride away from downtown Boston; however, it has a community feel to it that the rest of the city doesnt have. It has the opportunity provided by a big city with the feel of a bustling small town. Harvard Square has great food including chains like Panera, Chipotle, and yes, Starbucks. But the local ethnic food places are absolutely a highlight. Whats great is that you will not ever need a car because most of what you need is in walking distance, and there is a great public transport system. Overall, Cambridge is a perfect place to attend university. carriexcullen Emerson College ‘19 Everyone at my college is so open minded and friendly. Because it is a communications school, everyone has similar passions and skills. We are all so eager to be apart of a fellow students work and give a helping hand when needed. Classwork doesnt even feel like work because we are all passionate and full of love for what we do! The campus is right in the heart of Boston. It is beautiful, urban, and within walking distance of so many great locations. Catlady Reed College ‘19 Portland has an amazing food scene. The city is also very trendy and everyone has their own unique style. Reed is interesting in regards to its drug culture. During O-week, senior beer fairies go around handing out cheap beers to freshmanvery different from other schools **** freshmen attitude. Along with that, there are night owls, students that walk around campus at night making sure that everyone is okay and partying responsibly (they hand out water and snacks and stickers and jokes; I love night owls). Reed has also gained notice for its drug culture. Drugs are fairly available here, most notably marijuana, but a slew of others too. Though they are easily accessible, no one is pressured into doing them. Like no one ever. If you dont want to do drugs, you can come to Reed and still have an amazing, fun time. il0913 Vanderbilt University ‘18 My love for Nashville was a huge part of why I applied to Vanderbilt. In fact, I fell in love with Nashville before I fell in love with the Vanderbilt, which is unlike my experience with other schools I toured. During my sophomore year of high school, my mom took me to the Country Music Awards in Nashville. I had never really been to the South before and my initial reaction was very positive. Walking down Broadway, the only word I can use to describe the atmosphere is lively. An entire street of honky tonk stores, live music at every bar, barbecue restaurants, people dancing and singing in the street, flashing lights - the nightlife was amazing. Now that I live in Nashville, there are so many amazing sites to see, restaurants to try and memories to be made. I dont feel like I am lost in a big city, and also dont feel like Im confined to a small college town. I love that the southern culture is evident outside campus, yet only 30% of the student body is from the south so you still get a diverse experience. 1004ac Santa Clara University ‘19 Santa Clara is situated in a very nice neighborhood surrounded with lost of restaurants and friendly people. There would be families on walks in the morning with their children as I walk to class which gives off a friendly and warm atmosphere on campus. Also because of our small class population you really get to know your professor which is immensely helpful when you need help from them. Choosing where to go to college is an incredibly important decision. Make an informed choice by talking to current students on ourmentorship platform. Access 60,000+ successfulcollege application filesuploaded by college students (they get paid when you view them). is a community of students helping students. Our goal is to bring much-needed transparency to higher education.

Ethical Issues in Organizational Behavior

Ethical Issues in Organizational Behavior This paper highlights ethical issues of concern in organizational behavior, stressing their importance in organizations and how individual influences can impact on the ethical behavior of their employees.Advertising We will write a custom research paper sample on Ethical Issues in Organizational Behavior specifically for you for only $16.05 $11/page Learn More The paper in addition gives a detailed contemporary example of an ethical issue that was reported on Wall Street Journal. In line with its context, this paper addresses major ethical issues that affect organizational behavior through the following three questions: Why ethical issues are major distress in different organizations How individual influences impact on organizations ethical behavior How organizations can influence the ethical behaviors in their employees Ethical issues can split or strongly bind an organization’s employees depending on the consequences or rewards of how the ethical issues are addressed. The unity of employees in any organization or the reverse of it majorly impacts the organizations productivity. According to Kinicki and Kreitner (2009), ethics deals with the learning of moral concerns and choices. It deals with right versus wrong and good versus bad. (p.23). The ethical issues therefore present a complex and daunting tasks to the managers and junior employees alike, for instance a decision involving an ethical issue can influence how the manager will be viewed in the organization. It will either align the employees to a given ethical culture of the organization or present a major decisional dilemma to the management for subsequent misconducts. The ethical issues affecting organizations sprouts outside the organizational set ups and as such all the organizational employee’s conducts, both within and outside the organization can largely influence the performance of an organization and its public image as well.Advertising Looking for research paper on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More According to Kinicki and Kreitner (2009), managers are more challenged to do right things compared to their juniors. Kinicki and Kreitner (2009), further stress that the ethical decisions organizations may take have far reaching multidimensional consequences (p.23). In Kinicki and Kreitner (2009) all individuals have a set of characteristics originating from â€Å"personality, values, moral principles, history of reinforcement, and gender.† (p.25). Individual’s innate nature and private history dictates their ethical framework, implying that it is never ‘a blank slate’ as it was originally (Kinicki Kreitner, 2009). The ethical framework of an individual should however not be fixed. The individuals should have rooms to be influenced either positively or negatively. Since individuals have the tendency to be influenced either positively or negatively, this poses hopeful and worrying emotions when it comes to organizations hiring. This is the main reason why personality and other related tests resembling Meyers-Briggs are vastly cherished in hiring decisions in most organizations. The employing organization can therefore get a clue of where the prospective employee falls on the ethical spectrum before the hiring decision is reached. According to Kinicki and Kreitner (2009), the individuals are faced with both internal and external influences in their organizations, the internal influences the organization poses to individuals includes: organizational structure, culture, size, corporate strategy and apparent pressure for the individuals to give results.Advertising We will write a custom research paper sample on Ethical Issues in Organizational Behavior specifically for you for only $16.05 $11/page Learn More Both influences are great and occasionally override the strategies and co des found in the organization (p.25). Taking a practical case of James Murdoch that has recently been in the public domain, his ethical conducts in the alleged cover up at News Corp. a British Newspaper (Sonne, 2012, p.1). Mr. Murdoch faces grilling over alleged illicit reporting tactics. News Corp is believed to have illegally tapped the voice mails of politicians, celebrities and crime victims (Sonne, 2012, p.1). The grilling floats up the ethical conducts and culture of the ‘reputable organization’. The ethical risk Mr. Murdoch faces has major repercussions to the organization’s reputation. Mr. Murdoch’s conducts or role in the scam that raises questions on his ethical conduct is in my views the organizations and his position in the business. The ethical issue however spreads and engulfs him as an employee. This is an evident of how organizations may influence ethical behaviors of their employees. In summary, there are countless facets that affect ethic al behavior. Throughout life individuals accumulates ethical or unethical behaviors that adds up to their personality traits.Advertising Looking for research paper on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More The accrued individual’s behaviors later merge with both the internal and external influences in the organization to shape their ethical archetype. References Kinicki, A., Kreitner, R. (2009). Organizational Behavior: Key Concepts, Skills and Best Practices. New York, U.S.A: Mcgraw-Hill Sonne, P. (2012). The Wall Street Journal: Murdoch Faces Media Ethics Inquiry.

Background and Management at Palmas Bank

The local currency in this chapter explains the background and management of Palmas Bank. The Palmas Bank is located in the outskirts of Fortaleza in the northeastern part of Brazil. As an example of developed countries, there are Community Banks and Community Organizations in Ceala, the capital of Fortaleza. The local currency of the Palmas Bank contributes to the residents of the poor and the regional economy, creating a sense of unity in the use and investment of alternative funds between residents and regional companies. The history of Palmas community organization and facilities has enabled local residents to establish living and living resources for community organizations and facilities. The most powerful point of Covesting is its team with a very economic background in the areas of investment banking, trading, and private management. Covesting team is headed by founder and CEO Dmitrij Pruglo. Dmitrij is a financial and investment banking expert (former Saks Bank manager) with more than 12 years experience in the field of foreign exchange trading, stock markets and derivatives. Chief Operating Officer and Co-Founder Tim Voronin is an experienced stock and derivatives trader. Tim started trading career as a prop trader of Argo Traders in 2008. There, as one of the most unstable times in the history of the market, we traded with the London Stock Exchange on XETRA. Another co-founder of this project is Dinis Guarda. This is one of the most influential 20 people in financial technology and block chains (Richtopia). His role at Covesting is to support the Board of Directors in establishing industry leading transactions and P2P asset management platforms in the field of encryption. Giovanni's career is traditional financial and international business, banking risk and trading system. He is a member of Hedge's co-founding team and is an external consultant of Adbank and Lucyd. His skills range from symbolic, conceptual, implementation, networking and business d evelopment to commercialization and monetization of conceptual and financial technology related products. Giovanni graduated from the top 100 business school of the University of Western Australia and has a business degree in international business, banking and economics. He also got bank risk certification and applied agile work methods. He is the value chain of Block Chain Technology Communicator and its value-added use case. Oh, of course! I am a financial, business development and marketing consultant with a background in technology, design, business, and banking. I have a masters degree in business administration from St. Andrews University and a bachelor's degree in computer science from Newcastle University. Last year I participated in several ICOs. UTRUST, Opu, Safein - I am crazy! I have experience in marketing, management and consulting of other projects so I think I can bring some useful insights into the TV-TWO table.

Professional Development Plan Term Paper Example | Topics and Well Written Essays - 1250 words

Professional Development Plan - Term Paper Example Professional Development Plan My educational life was initially like that of any other learner. Elementary school and high school education was similar to that of any other learners. My interest, however, was based in the sciences. I had the desire to understand the working of the human body and what causes disease. My nature inclines me to caring for people, so seeing people suffer really affects me. I am a firm believer that if all people worked together to help those who are less fortunate, the world would be more habitable for all. Interest in sciences directed me to participate in science clubs and activities all through my elementary and high school education. I also actively participated in the first aid society at my school. The members participated in community service. Community service has been a significant part of my learning life. Whenever opportunities presented themselves, I found this experience enlightening. I am currently pursuing a nursing career, and I have an associate degree which helped me realize the aspects that nursing incorporates. During the course of study, I was able to get experience in addressing real-life patient situations. My goals are, however, focused on advancing my nursing career beyond my current qualifications. There are several options that I could pursue, and as such, ensure a productive career that not only is fulfilling, but also of benefit to the society. In planning for my nursing career, I have come to the realization that following a course without planning is equivalent to career suicide.

What is human nature Essay Example | Topics and Well Written Essays - 750 words

What is human nature - Essay Example The issue of human fulfillment is an issue that has never really been understood to its fullest since man has learnt to think. Writers and philosophers of every time have attempted to answer this question and no final word is available to mankind.The fact of the matter lies in the fact, that man cannot achieve fulfillment if he does not think; this, even as a proposition is considered to be impossible. By goodness of undertaking things, dealing with them, and ultimately being deceived by them, it becomes all the more evident to man that there is a reality that exists.This reality can be identified with, and the highest goodness can subsequently be attained by means of thinking. Contemplation gives insight, and ultimately self-actualization. There can be no better strength than realizing one's true potential of existence. All our endeavors or desires primarily follow from the necessity of our intrinsic nature. This concept given by him refers to the identification of the power that th e human being yields and associates from within himself. Whatever one might seek or ask, it is basically a product of how one identifies with the concept of self. The most significant goodness here becomes knowing about oneself. A person, who realizes himself, is truly the most successful of all.Desires, passions and restraints of the material world, can only be understood with reference to the person. Therefore, if and when a person appreciates his own personal standing and inception, it subsequently becomes the greatest source of endowment and fulfillment for the person. The fundamental factor here is about insisting on oneself and never imitating. This again is a propagation of the belief that an individual should at all times try to be what he/she is, and not impose a figure, picture of personality which is not a true depiction of the same. If one has the tendency to doubt one's self-image, then true actualization of self can never be there. The concept of uniformity of behavior and thought has always triggered the minds of thinkers. However, it is interesting that both of these present a similar stance on the said subject. It is not naturally desirable for anybody to maintain an existing thread of ideas and/or actions. To be able to appreciate and attain the highest order of fulfillment, the greatest goodness here would be to not pay heed to social and extraneous challenges, and keep representing one's own personality as it is. If in the face of conflict, one tends to shy away from the true sense of being, then it can never really come out. Under normal circumstances, it is always simple to portray oneself; however, the true test of character is when there is opposition, and yet still a person can attain goodness by means of beings what he truly is. Though this conflict may seem ironically contrary to the actual concept of life itself, yet this line answers probably the greatest mystery of life - being bad. The ultimate attainment in life therefore would be in the fact that one can appreciate its true essence, and not be afraid of the process of good or bad itself. It is only after this, that one would be able to overcome all the subsidiary issues of life, and would proceed to a stance wherein he would seek to discover the power within himself. Once this is accomplishment, nothing else would seem difficult. Despite being in different eras of time and possessing differing fortes of frame of references, yet we see a noteworthy comparison between their views on the said subject. Again, the interesting thing is that it is not a man of a particular culture, creed, time or race that is referred to. Their concepts are so intense, deep and universal, that even at this hour they can be identified with, and a sense of fulfillment may be sought if one wishes so. On the significant role played by nature in the behavior of man, both these opinions interject. Though nature has been a sort of subjective reality for the sake of many philosophers,

Ap English 1996 Essay Prompt Essay Example for Free

Ap English 1996 Essay Prompt Essay Writers use many tactics to get across to their readers. In order to get the moral of the story or the overall theme of the book, they might write about the main character reaching an epiphany of some sort that reveals the focus of the story. Writers tend to end their story with a happy ending in which the main character experiences a spiritual reassessment or a moral reconciliation. In Margaret Mitchells Gone with the Wind, the main character, Scarlett OHara, undergoes a spiritual reassessment and moral reconciliation. At the start of the novel, Scarlett is a high spirited girl concerned mostly about her looks and holding the attention of everyone. She does not really appreciate the little things in life because she has so much available to her. She feels the need to make herself seen by everyone and heard by everyone. There is one encounter where she is talking with two of the handsome boys in town; however, the boys begin to diverge from the topic of her to the topic of war. This angers Scarlett because the attention is no longer on her. She continues this child like behavior for most of the novel. However, her first encounter with Rhett Butler changes Scarletts life forever. When Rhett first meets Scarlett, he is intrigued by her beauty and the way she carries herself. Contrary, to how Rhett feels; Scarlett sees him a low life nothing that does not deserve her attention. Therefore, their time with each other is very short. However, as the novel progresses, their paths cross again. During this time, the Civil War is at its peak; and being that the characters are Confederates, everything is falling apart for them. Scarlett begins to grow out of her childish ways. Now that she sees the hardships of the Confederate soldiers at the hospital she works in, she begins to realize that life is more than dinner parties and corsets. When she meets Rhett again she is in a terrible condition and is in need of his help. He tells her that in order to receive his help, she needs to marry him. At first Scarlett refuses because she still feels that he is not good enough for her. Eventually, she agrees to marry him but mostly because of his money. Rhett however, is madly in love with Scarlett but is angry at  her lack of loving him. The only thing that keeps them together is their daughter Bonnie. She is their pride and joy is the only reason why they remain together. Tragedy strikes when Bonnie dies while trying to jump a fence while on the back of a horse. This tears Scarlett apart because she feels as if it is her fault that Bonnie dies. Rhett becomes distant from her because he is also devastated. Scarlett punishes herself for allowing her daughter to horseback ride. To make matters worse, her best friend Melanie dies after she has a miscarriage. At this point, the novel is ending and Scarlett is confused, lonely and afraid to feel. However, she starts to feel a strange longing for Rhett. After all this time she finally realizes that she loved Rhett because he is strong, and unscrupulous, passionate and earthy like her. With this sudden epiphany, Scarlett rushes her way home to Rhett. Ironically, Rhett is fed up with Scarlett and does not care about her new found love for him; so he leaves her. Although this does not seem like a happy ending, after Rhett left Scarlett, she does not get discouraged. She knows what she wants from her life now and it is Rhett. She morally reconciles with herself when she forgives herself for the death of her daughter. She spiritually reassesses herself when she realizes that all the time she was young, she did not really appreciate anything. Her father tells her once, that she will come to love all the things she does not think she will. That is exactly what happens to Scarlett. She decides to go to her home at Tara where she feels a special connection to and devises of ways to bring Rhett back into her life. Now that she has come to terms with who she really is, there is no turning back for her.

Johnny got his gun :: essays research papers

When you think about it, no one likes war it is a horrible thing. The book Johnny Got his Gun defiantly proved that point, in the sense that it can leave you as a helpless human, or even kill you. If you win a war the outcome of it may be good for you but just think if you are in the position where you may not be able to move talk or even know if you are awake or asleep because your whole face has been ripped off by the shrapnel of the apposing enemy. If that isn’t torture than I don’t know what is! After reading Johnny Got his Gun, you will see the downside to the war and not just the great outcome that the public hears. Johnny Got his Gun should be read by all so they can once see the horrible part of war. You wouldn’t know it but the government hides the brutality of war very well. For instance in Johnny Got his Gun he really wanted to show the public what it was like to be a victim of the war. To do this he uses Morse code with his head to communicate to the nurse to tell them that he wants to show the public his body and what war does, but the nurses can’t because it is against the regulations of the government because they don’t want people to feel bad for him and get mad at the government for forcing him into the war through the draft. This is just one reason there are many other reasons why we should try to prevent war as much as possible. Johnny Got his Gun really brings you into the shoes of what it would be like to be a helpless war victim knowing that the rest of your life is destroyed due to war casualties. Getting the rest of your life destroyed for something you didn’t want to do in the first place just seem really out of place for our society today. The hardships that he goes through seems like hell, not knowing if you are asleep or awake, not being able to move at all, barely begin able to breath, not begin able to drink or eat, and most of all wanting to kill yourself just because you are so depressed of being a nobody, and not being able to do anything but lie in bed.

The Importance of First Impressions

The Importance of First Impressions Sydney Tripp University of Kentucky Abstract Research has been conducted in the past two years that focuses on the impact first impressions have on interpersonal relationships. The results of the majority of the studies that have been recently conducted point to the importance of first impressions and how they are not easily reversed. Meaning that individual’s cling to first impressions that have been established.This paper discusses the importance of first impressions and how first impressions relate to perception in interpersonal communications. The research points to the vital role that first impressions play in the perception of two strangers. Keywords: relationship, iniatiating, interactions The Importance of First Impressions From a young age we are told to make a good first impression. Are first impressions that important or this just a good way for parents to get their children to act appropriately when out in public?First impression s are vital in interactions with strangers and if first impressions are made accurately they can be useful in deciding how to interact with people (Adler & Proctor, 2011). Being liked by people is something that most people strive for and from this most people make every effort to make good first impressions from the beginning of interpersonal relationships. Knowing that it is most people’s goal to be liked is what leads to the statement that first impressions are the most important part of a stranger’s perception of another stranger.Through this study one will begin to understand that first impressions are vital in interpersonal communication through understanding first impression’s affects on perception, relationships between two people and the importance of first impressions in the workplace. First impressions heavily rely on perception. When two strangers meet one of them could be making a great effort to make a good first impression. Even though this is tak ing place if the other person does not perceive this individuals attempt at making a good first impression, then the first individuals attempts have been thwarted.One study researched how mood affects one’s perception of another’s first impression. Results showed that people who were in better moods had more positive first impressions of this character rather than the people who were in bad moods who had more of a negative view of this person (Forgas, 2011). Another study that relates first impressions to perception examined people’s first impressions of people based on how similar the perceiver believed the other person to be to them (Human & Biensanz, 2012). Both of these studies consider outside factors and perception when related to first impressions.In looking at relationships between people the one thing to consider is how relationships between two strangers are initiated and how it has been sustained. This all stemmed from a first impression. At the begin ning of this relationship these two people formulated an opinion of the other person and from there decided how to proceed. First impressions are also vital when looking at romantic relationships and their inceptions. When looking for relationships, it is vitally important to make a good first impression. Age can also play a role in perception and first impressions.In a study conducted by Beauchamp, Dunlop, Downey and Estabrooks (2012), to see how women’s first impressions of other women would decide which exercise class they would join. The results showed how women found age to be the largest contributor to what class they joined. Women are also known for having more accurate first impressions than men (Chan, Rodgers, Parisotto & Biesanz, 2011). Past just friendly or romantic interpersonal relationships, first impressions also have a heavy influence when looking at the job market. In seeking employment one can go about this in two ways.One of these being through a well writt en and thought out resume while the other is through a good interview. From each of these it becomes clear that an individual may only have mere seconds to make an impression on the person who would be selecting you for this job. Adler and Proctor describe the halo effect as the â€Å"tendency to form an overall positive impression of a person on the basis of one positive characteristic† (p. 102). The halo effect often plays a role in job interviews. If the interviewer has identified a positive attribute for the interviewee then the interviewer ill then most likely ask questions that will confirm their positive representation of the interviewee. On the other hand, applicants who start off with a bad first impression give the interviewer a negative attribute to focus on. In this case the interviewer will now base questions around the bad impression that the interviewer has received from the applicant, which will make it difficult for the applicant to come out of this in a posi tive light. This opposite halo effect is referred to as the â€Å"devil effect† (Adler & Proctor, 2011). First impressions are also very hard to reverse.In a study conducted by Laws, Apperson, Buchert, and Bregman, students completed surveys about their professors on the first day of classes while other students completed surveys about their professors after the first week of class. Law et al. pointed out how first impressions are lasting: Given that students form lasting impressions almost immediately (at the end of the first class period), it would seem imperative that a faculty member should make every effort to make a positive impression during the first class session. It is course is rated at the end of the semester. (n. p. Adler et al add to this subject by stating that â€Å"problems arise, however, when the labels we attach are inaccurate after we form an opinion of someone, we tend to hang on to it and make any conflicting information fit our opinion. † (p. 10 2) In looking at these examples, it only shows the importance of first impressions is vital to perception and interpersonal communications. First impressions are essential in all kinds of interpersonal relationships including, platonic, romantic and professional. First impressions are influenced by perception, perceived-similarity and age.They are also especially critical because most people cling to first impressions (Adler & Proctor, 2011). Which also means that first impressions are not easily reversed. All of the research points to that making a good first impression is one of the most fundamental components to successful interpersonal relationships and communication. Perceived Limitations and Further Research This paper had several perceived limitations. One of these limitations were the limited amount of scholarly research on how heavily first impressions re relied on during first encounters that eventually develop into committed romantic relationships. Another perceived limit ation for this paper was that the majority of scholarly research relating to first impressions was published recently or within the past two years. It would have been interesting to compare the role that first impressions play now to what it could have played fifty years ago. The last perceived limitation in this paper was that there was a limited amount of research on how first impressions affect interviewing for a potential new job and I also think this could be an area where further research is needed.Further research could be done on how first impressions play a role in romantic relationships specifically. Another area that could be further explored is how first impressions play a role in how a new romantic partner is introduced to an individual’s parents. The research area of how first impressions play a role in the college classroom setting is very interesting and could be expanded upon. References Adler, R. B. , & Proctor, R. F. , (2011). Looking in, looking out. Mason , OH: Cengage Learning. 3rd Ed. Beauchamp, M. , Dunlop, W. , Downey, S. , & Estabrooks, P. 2012). First impressions count: Perceptions of surface-level and deep-level similarity within postnatal exercise classes and implications for program adherence. Journal Of Health Psychology, 17(1), 68-76. doi:10. 1177/1359105311408156 Chan, M. , Rogers, K. H. , Parisotto, K. L. , & Biesanz, J. C. (2011). Forming first impressions: The role of gender and normative accuracy in personality perception. Journal Of Research In Personality, 45(1), 117-120. doi:10. 1016/j. jrp. 2010. 11. 001 Forgas, J. P. (2011). Can negative affect eliminate the power of first impressions?Affective influences on primacy and recency effects in impression formation. Journal Of Experimental Social Psychology, 47(2), 425-429. doi:10. 1016/j. jesp. 2010. 11. 005 Human, L. J. , & Biesanz, J. C. (2012). Accuracy and assumed similarity in first impressions of personality: Differing associations at different levels of analysi s. Journal Of Research In Personality, 46(1), 106-110. doi:10. 1016/j. jrp. 2011. 10. 002 Laws, E. L. , Apperson, J. M. , Buchert, S. , & Bregman, N. J. (2010). Student evaluations of instruction: When are enduring first impressions formed?.

Burnout of the courier in logistics company in China

ENG Abstract Burnout is a prolonged response to chronic emotional and interpersonal streamers on the Job, and is defined by the three dimensions of exhaustion, cynicism, and inefficacy. The past 25 years of research has established the complexity of the construct, and places the individual stress experience within a larger organizational context of people's relation to their work.Recently, the work on burnout has expanded internationally and has led to new conceptual models. The development of the logistics company to create many Jobs, special courier. However, facing to overload workload, the courier is prone to burnout. The aim of this research is to find what factors lead to courier appears occupation burnout and what are the solutions. In this paper, using the method of questionnaires solve the problem about burnout of the courier in logistics company in China. We hope can find factors to make contribute to further research in the future.Key words: burnout, courier, logistics com pany, China l. Introduction 1. 1 Research Background of Burnout and logistics company The relationship that people have with their work, and the difficulties that can arise when that relationship goes awry, have been long recognized as a significant phenomenon of the modern age. The use of the term burnout for this phenomenon began to appear with some regularity in the sass in the United States, especially among people working in the human services.This popular usage was presaged by Green's 1961 novel, A Burnout Case, in which a spiritually tormented and disillusioned architect quits his Job and withdraws into the African Jungle. Even earlier writing, both fictional and nonfunctional, described similar phenomena, including extreme fatigue and the loss of idealism and passion for one's Job. What is noteworthy is that the importance of burnout as a social problem was identified by both practitioners and social commentators long before it became a focus of systematic study by researche rs.Logistics is to satisfy customer needs, with the lowest cost, through the transport, storage, distribution and so on, to achieve raw materials, semi-finished products, finished products and related information from the origin of goods to the goods consumption to the planning, implementation and management of the whole process. Logistics is a system of control of raw materials, manufactured goods, finished goods and information,from the supply, the transfer of a variety of intermediate links and have to reach the physical movement of the final consumers, in order to achieve the organization's goals.Modern logistics is the product of economic globalization, economic globalization is an important service. The world of modern logistics industry grows steadily, Europe, Japan, America become important base logistics worldwide. 1. 2 The existing problems and the purpose of this paper In China, logistics industry started relatively late, with the rapid development of he national economy, the logistics industry market demand continued to expand.Since twenty-first Century, the state to strengthen and improve macroeconomic regulation and control policy, China logistics industry to maintain rapid growth, constantly improve the logistics system, industry increasingly mature and norms. The development of the logistics company to create many Jobs, special courier. However, the courier is prone to burnout, with facing to overload workload, such as sending 50 parcels on average everyday, Guessing logistics and waiting for customers. Especially n the discount season, for the logistics company is a war, the courier will face a severe test.Many express company clerks said, working overload to make them terribly fatigued, lead to service attitude decline or reject business is failing express industry. The aim of this research is to find what factors lead to courier appears occupation burnout and what are the solutions. 1. 3 Research Question (1) Is there any burnout in the cour ier in logistics company in China? If so, how often? (2) What are the major factors which contribute to their burnout? II . Literature Review 2. 1 Concept of BurnoutBurnout was initially a very slippery concept – there was no standard definition of it, although there was a wide variety of opinions about what it was and what could be done about it. Different people used the term to mean very different things, so there was not always a basis for constructive communication about the problem and solutions for it. However, there was actually an underlying consensus about three core dimensions of the burnout experience, and subsequent research on this issue led to the development of a multidimensional theory of burnout (Miasmal 1982, 1998).This theoretical framework continues to be the predominant one in the runt field. Today, the most commonly accepted definition of burnout is the three- component conceptualization used by Miasmal and colleagues (Miasmal, 1982; Miasmal & Jackson, 1981; Pines & Miasmal, 1980). One component of burnout, emotional exhaustion, is characterized by a lack of energy and a feeling that one's emotional resources are used up. Another component, diversification or demutualization, is marked by the treatment of clients as objects rather than people.The final component of burnout, diminished personal accomplishment, is characterized by a tendency to evaluate oneself negatively. 2. 2 Assessment of Burnout In the sass the work on burnout shifted to more systematic empirical research. A particular focus of this research was the assessment of burnout, and several different measures were developed. The scale that has had the strongest psychometric properties and continues to be used most widely by researchers is the Miasmal Burnout Inventory (MBA) developed by Miasmal and Jackson (1981).Subsequent research using the MBA has revealed that the intensity and frequency dimensions of burnout are highly correlated (Anderson & Knick, 1984; Brooking, Bolton, Brown, & McElroy, 1985; Gaines & Jerkier, 1983), so the revised version of the MBA (Miasmal & Jackson, 1986) includes only the frequency dimension. The MBA- Human Services Survey (MBA-HAS) was designed for use with people working in the human services and health care. A second version was developed for use by people working in educational settings (the MBA-Educators Survey, or MBA-SEES).In both the HAS and SEES forms, the labels for the three dimensions reflected the focus on occupations where workers interacted extensively with other people (clients, patients, students, etc): emotional exhaustion, diversification, and reduced personal accomplishment. 2. 3 Major factors Burnout is an individual experience that is specific to the work context. Thus, the research over the past 35 years has maintained a consistent focus on the situational factors that are the prime correlates of this phenomenon.The results of this research paint a clear picture of the impact of the work situat ion on individual burnout. These situational Factors include Job characteristics, occupational characteristics, organizational characteristics. People do not simply respond to the work setting; rather, they bring unique qualities to the relationship. These personal factors include anemographic variables (such as age and formal education), enduring personality characteristics, and work-related attitudes. Several of these individual characteristics have been found to be related to burnout.However, these relationships are not as great in size as those for burnout and situational factors, which suggests that burnout is more of a social phenomenon than an individual one. 2. 4 Summary Burnout is a prolonged response to chronic emotional and interpersonal streamers on the Job, and is defined by the three dimensions of emotional exhaustion, diversification, and reduced personal accomplishment. With the sustainable velveteen of the economy make a spurt of progress of science and technology, people prefer to shop on the net, along with the rise of the logistics field.At the same time, faced with the grim work overload, the courier is easy to produce occupation burnout, which leads to the decline of quality of service phenomenon. The social focus of burnout, the solid research basis concerning the syndrome, and its specific ties to the work domain make a distinct and valuable contribution to people's health and well-being. Ill . Research Methodology 3. 1 Research Questions The present research was to examine the following research questions: here any burnout in the courier in logistics company in China? If so, how often? 2) What are the major factors which contribute to their burnout? 3. 2 Subject Description The 20 subjects, who participated in the questionnaire, are all the courier who are working in logistics in Beijing. The courier is mainly responsible for the business of University of International Business and Economics. All of them are male, whose age ranges from 21 to 50. All the 20 surveys are valid. The 3 interviewees, who are all over 40 years old, were chosen from the 20 subjects. These three interviewees were finally chosen because of the following sound reasons.First of all, of all the demographic variables that have been studied, age is the one that has been most consistently related to burnout. Among younger employees the level of burnout is reported to be higher than it is among those over 30 or 40 years old. Secondly, courier whose age ranges from 25 to 30, with I-to-5-year working experience, experience the least burnout . The three interviewees, who should have experienced the least burnout according to the research results, would offer us a picture of their real working lives in a logistics company, from which we may infer all the courier' lives there. 3. 3 InstrumentsIn order to resolve research questions,we refer to relevant literatures about Burnout of the courier in logistics company by internet, such as previous research papers, cases and so on. In order to obtain sufficient descriptive data for painting a clear and virtual picture of courier' lives in logistics company, 20 the courier accepted questionnaire. 3. 4 Procedures Steps : questionnaires Method for obtaining the research data needed by questionnaire, questionnaire includes content, questions, answer mode and index selection. Among them, the basic situation questionnaire,questions and answers to the questionnaire way.First of all, is the main respondents simple personal data, including age, education level, personal monthly income. This part is the single way, by the respondents. Secondly, the basic situation about the logistics company to express the benefits as well as courier attitude to work, including your company will provide the welfare, your company, your current subsidies which have their wages, do you think the extraction rate is reasonable and so on. This part of the respondents according to their own experience to answer. A tota l of 15 questions, each question has the certain. IV c. Results and Discussions . The questionnaires about courier Having out all the data from questionnaires into the pie charts, we can see from the table that respondents from 20 courier, who are mainly responsible for the business of University of International Business and Economics, in this study reported different conditions about their working. First, chart (1) shows the courier work how many hours a day: The statistics show working 8-12 hours a day, which accounts for 76%,is the most; then the next is working 12-14 hours with 17%, followed by working 8 hours, representing 4%; and finally come working more than 14 hours at 3%.Most couriers working time more than the legal working time 8 hours. Secondly, chart (2) shows the courier to present their wage level of satisfaction degree: The pie chart illustrates most of the courier that their wages are Just so so to this stage, there are some people dissatisfied, very few they are in satisfactory condition. Finally, chart (3) shows the courier attitude to the Job: 4. 2 Results to those research questions and analysis From the above data we can see that The courier work long hours, less satisfied with their income.Facing to heavy work and low wages, courier attitude to their work is not active. In this case,the courier is very easy to have the occupation burnout. The main factor which can make contributed to the burnout of the courier in logistics company in china is the Job characteristics and work-related attitudes. Thirty years of reform and opening up, China's economy has got enormous development, continuously improve the overall economy, comprehensive economic strength strengthens day by day.In our country, shortage economy era has ended, economic development has entered a structural surplus stage, economic growth has changed from supply constraint to demand constraint, the sustained and rapid economic Roth is brought about by the accelerated large quanti ties of goods, services and information flow, which also brought the logistics needs of the exponential growth. Facing to a lot of business in logistics company one day, especially on holidays, the courier is very busy and stress. Coupled with the salary is not very high, leading to low service quality.Long time waiting to pick up, occasionally suffering from customer scold, the courier feel bad. So go down for a long time, the courier is negative sentiment to the Job, gradually producing a occupation burnout. V . Conclusions 5. 1 Major findings In this part, the major findings will be elaborated in terms of two research Research Question One: Is there any burnout in the courier in logistics questions. Company in China? If so, how often? The answer to research question one is a definitely yes, there is burnout of the courier in logistics company in China.Furthermore, these courier experienced much more burnout in the special holiday sales activities. When online discount season ever y month, the courier's workload will increase greatly, at this time, courier will increase occupation burnout. Research Question Two: What are the major factors which contribute to their burnout? Having analyzed the qualitative data on the questionnaires with the twenty courier are working in logistics in Beijing, who are mainly responsible for the business of University of International Business and Economics. E know that the Job characteristics and work-related attitudes were the two main factors which contribute to the courier' burnout. 5. 2 Implications The research objective of this paper is to survey on burnout of the courier in logistics company in China. Logistics is an important link in the production and sales, is important to guarantee the efficient operation of enterprises. At the same time, the logistics service is an important aspect to improve the competitiveness of enterprises, timely and accurately provide customers with products and services, it has become an impor tant competitive factors besides the price between enterprises.The courier as the main logistics staff, also plays an indispensable role. As a service company, the most important is the service, the service decided the company, service is the company's survival, a company is mainly is the service quality. So as a service industry, the most important is the service personnel, logistics company is a service many, logistics company a lot of the courier, courier attitude to work directly affects the company's image, indirectly affect the social. This paper research on burnout of the courier in logistics company in China, help to further study and solve the problem of burnout courier. . 3 Limitations of the present study Firstly, the size of sample population is too small, which may make it difficult for the results and conclusions to be generalized. 20 courier are working in logistics in Beijing, who are mainly responsible for the business of University of International Business and Eco nomics. It cannot stand for all the courier in China. Secondly, the samples are all male, did not involve female. Gender is different, psychological also is different, lead to product burnout is different. This point has not done much research.What is more, Just questionnaires with 20 courier cannot provide us with sufficient opportunities to know what's actually happening in the courier' lives. Without thorough and deep data, it's hard to offer the most accurate and authentic first-hand materials to policymakers or administrators for figuring out a way to improve the current situations in logistics company in China. 5. Suggestions for further studies Firstly, researchers should enlarge the size of the sample population if possible, like surveying all the courier in a logistics company in China, irrespective of subjects, through the instrument.

The face Essay Example

The face Essay Example The face Essay The face Essay Essay Topic: The Haunting Of Hill House Tears stream down his cheeks as he slams the door and hits the light switch, instantly covering the room with darkness. He can still hear them screaming and fighting although the door muffles the sounds coming from his parents bedroom. His tears gradually turn to muted sobs as he buries his face deeper into his soft pillows. For once the fight isnt about him, for once it isnt his name they are screaming, but still he feels he is to blame, he is at faultTime passes but to him it doesnt matter, it doesnt exist. The screaming from his parents bedroom has stopped, but it still echoes through his mind. Every word, every shed tear a vivid, his tears stop yet the echo resides as he reaches for the lighter hidden in the back of his bedside draw. Why am I such a wimp? He said to himself. He flicks on a flame and stares at it momentarily allowing his eyes to dance with the flame before lighting a candle he keeps on his window sill.The candle pushes back the darkness and bathes the room in a ge ntle warming glow a soothing glow, but to him its out of place, it doesnt belong just like him The homely glow of the candle is a mocking fire of happiness he will never achieve. Hurriedly he blows out the candle, the darkness embracing him once again. He paces the length of his room, trying to get his mind away from the screaming voices causing his ears to ring momentarily. Eventually his mind drifts away from the angry voices of his parents but his mind focuses on another voice. A voice he doesnt know, yet the voice sounds familiar to him.He stops his pacing. Giving the voice, this soothing voice his full attention, the voice scares him. He feels the hair on the back of his neck rise and floods his body as this disquieting yet irresistible voice whispers.Light the candle Simon He finds himself compelled no matter how unwilling he is to obey whispering to himself.Yes, I will light the candle. He stands in front of the candle staring at its flame, yet it doesnt feel right, there is another presence in his room he feels petrified yet again the voice that only he can hear whispers almost commandingly to him.Thank you Simon. Now let me see your face, turn and face me! Unwillingly he turns, hesitant, scared at what he might find, he hasnt looked up just yet, keeping his eyes fixed on the floor by his feet, as the voice invades his thoughts almost sounding deafening as it comes with its familiar whisper.Why wont you look at me Simon? Simon raise your eyes and face me! Like a puppet he slowly raises his gaze only to find he stands facing his own reflection in the mirror, his breathe catches fast in his throat.The voice was his! The strange presence in his room was his own reflection! Yet something is different something is wrong with his reflectionIt is him yes, but it is not, it looks gaunt, the eyes hold no life only a glazed reflection, an imitation of his pity life. The voice intrudes upon him, a hint of coldhearted laughter in its toneWhy do you look so shocked Simon? Does your own reflection scare you? The reflection said, as if trying to taunt him. The voice chuckles softly in content.Do not worry Simon, for I am not what you are now. I am your dead self. Another chuckle followed by a sigh.For you see Simon When you are to die this is what you would look likeThe voice drowned his mind into a sea of confusion; Simon was scared, unsure, desperately seeking a logical explanation for this. After a few minutes of deathly silence Simon was uncertain if his eyes were deceiving him but the reflection, his reflection seemed to become more vivid, more real, more threatening.Simon had had enough of this so called illusion; he removed his eyes away from the mirror, spinning around and douses the candle with his fingers, breathing heavily, body trembling from shock and confusion. Slowly he crawled his bed eyeing the place on his dark wall where his mirror was. Many minutes passed before he entered a deep troubled sleep, and the final thing he heard in the moments before he drifted off into his dreams, he hoped is a rustle of the leaves and not the mirror haunting him.*** ***Simon woke up late the next morning; he ignored the bizarre events of the previous night shrugging it off as a nightmare. His parents had gone out, to where he didnt know and frankly he doesnt care. The only time the house is quiet is when they arent there.Finally another day in his life has ended and he has locked himself in his room; his parents had come home early. They had gone out shopping apparently, but Simon knew the truth as did both his parents, his dad had gone to the bar again; he stank of alcohol and couldnt stand straight for more than a minute without support, and his mum had gone to discuss work with a colleague, yet the makeup and the smell of another mans aftershave on her told Simon that she had gone to visit her boyfriend: which she did more and more these days. Yet his father was too drunk to notice.Before he had managed to stumble into the house he was already shouting, Simon wasnt sure if it was directed at him or his mother. To be honest he didnt care, he ran upstairs as his father struggled with the door, both doors slamming simultaneously, one open, one shut. Simon was safe from his drunken fathers ragefor now.As the sun dipped lower in the sky his fathers got louder and louder, until the walls echoed with his drunken anger. Finally the sun had faded behind the horizon and Simon could hide in the darkness. Slowly he closed his curtains watching the change of darkness.He is safe once again; the darkness smothers his fathers angry shouts and his mothers fearful sobs.He feels the presence in his room again, the one from the night before. This time he knows he is awake, turning he lights the candle and hurriedly he spins around as he gaunt reflection laughs almost happilyWhy, good evening Simon It smiles almost taunting him.Im glad you decided to return but tell me, why did you leave so last night, and who are yo u? Keeping his eyes on the mirror Simon slowly walked and sat down on his bed and to his startled surprise the reflection stayed standing facing him. His shock was all too evident to the impress of his reflection.Whats wrong Simon? You thought I would copy your every action didnt you? A triumphant cackle emits from the mirror as Simon nods solemnly in admission. What on earth made you assume that? We arent attached at the hip you knowSimon couldnt help but giggle at that obvious fact. Laughing for the first time in how long? He couldnt remember. Simon wasnt sure if his father had heard him or if he had decided he would be the outlet for his anger, but he was at his door banging on hard, the hinges groaning under the attack. Simons reflection glanced at door and turned to Simon whispering calmlyOpen the door Simon, let him in, Ill show him the errors of his ways. Mumbled his reflection. As much as Simon didnt want to, he got up and walked to his door watching it shake violently, as h e reached for the handle he realized that he wasnt shaking. His hands were still, he was oddly calm, slowly he unlocked the door.Before he had taken his hand away from the key his father had flung it open, knocking Simon across the room into a crumbled heap against the wall. He stormed across the room grabbing Simon and lifting his limp body off the floor, glaring at him with demonic eyes full of hatred. He raises his hand in a closed fist, doing the bidding of the demons but a voice stops him.Why hello there.Simons possessed father turned to the source of the voice and found he was staring at the mirror, but the mirror did not reflect his image no, it still reflected the dead gaunt reflection of Simon, a small deathly smile on its lips.Who the hell- or what the hell are you?! he bellows at the mirror, the reflection smiled and pointed at Simon with its semi withered and death persevered hand.That is who I am. Spoke Simons reflection confidently. The anger faded from Simons fathers face and was replaced with daze and confusionWha-? is all he managed to mumble. The ghostly visage of Simons reflection smiled and said nothing, just locked his gaze with Simons fathers hazy eyes. At first it was just a staring contest to him, but soon he started to panic, he was paralyzed in place, Simons limp body slipped from his fingers, he tried to blink but nothing. His eyes were burning but he couldnt relieve the sting. Soon this was the least of his worries, he felt the strength fade from his body, his body withering excruciatingly as the life was slowly being drained from him. Droplets of blood were slowly squeezing out his pores until there was a slowly continuous trickle of blood coming out of every available orifice and pore. His vision finally fading to black and the final audible sound other than the blood gurgling out his ears is the sound of every bone splintering in his shriveling crumbling form.Finally the reflection blinks letting Simons father fall free from his gaze. His body collapses to the blood soaked floor in a crumpled heap of empty skin and bone splinters.Hours passed until Simon finally woke up, sitting up slowly he wiped away the blood from his mouth, and his eyes focus on the ruined form of what was left of his father. Yet he doesnt scream, he doesnt cry instead he smiles softly, a blood chilling smile turning slowly to face his reflection in the mirror the smile not leaving his lips he whispers:Thank you His reflection returns the same cold, eerie smile embracing Simon in its gaze.Youre safe now Simon, I will protect you from anyone who dares try bring harm to you, but I need you to do something for me Simons smile slowly fades and his brow furrows in confusion, hesitantly he asks:What do you want me to do? His reflection smiles tracing its finger lightly over the mirror.Now, wheres your mother?

American Gangster Film Essay Example | Topics and Well Written Essays - 1500 words

American Gangster Film - Essay Example The gangster genre is a series of cycles, where each draws and develops from its forerunners, but at the same time reflecting the characteristic concerns and feature of its time. The classical genre expression in the 1930s The classical expression of the genre film is based on the rise and fall of the criminal, often involving the simple beginnings from early youth to maturity at the peak of their criminal careers, seemingly and finally ending tragically. The classical expression of the early thirties was viewed by the audience as a clear response to the depression and the expanded misery over the public policy value and government institutions, law and finance (Shadoian 57). This can help describe the key actors such as Rico in Little Caesar and Tony in Scarface, who were powerful figures who thrived in the face of executive opposition, through their own efforts. After the disagreement over Scarface, there existed a short suspension of gangster films, even though some of the forces behind the classical cycle had disappeared with the elimination of the Volstead Act of 1933. However, by the mid 1930s, a new range of post-abolition, post-production Code gangster films developed, looking at similar themes and involving most of the previous actors, though shifting the focus away from the gangsters and instead focusing on the implementers. The Depression pessism led to the optimism of the New Deal and the gangster genre sought to reassert the legality of executive authority through a couple of films. Nonetheless, classic cycle could still offer its audience with similar vicarious experience of corruption and heroic violence as the forerunners, though the violence was continued more or less legally. Some of the films that set the pace for this phase of genre development were the Little Caesar of 1930, the Public Enemy of 1931, and Scarface of 1932 (Munby 19). These gangsters are often immigrants who are victims of circumstance and always depicted as egotistical mania cs. In the 1930s, the films were arguably developed to initiate a level of security and stability for the audience in the throes of Depression. The film noir phase of the film genre development This is a phase experienced in the 1940s and 1950s, looking at the darker features of modernity, and often exploring the impacts of a criminal act. Gangster films within the film noir phase may have portrayed a shared iconography with the forerunner of the 1930s, though they brought a distinctive attitude and a darker tone than any other did. After the war, films gave an obvious reflection of a pessimistic and darkening mood, among the challenges to â€Å"traditional† values that service men experienced. Even though this phase of genre development has been conceived as aesthetically deviant and experimental, portraying little links to what happened before, noir gangster films took over from where pre-war crime movies had left. Viewers received them as an awkward reminder of issues whos e solution had been put off by the quest to prosecute the war. Examples of such films are the High Sierra of 1940 and White Heat of 1949 (Booker 105). Filmmakers in 1940s and 50s were not really making the noir film, but creating pictures for masses of viewers which are still hugely entertaining. Films in the classical genre were subversive and queried the facade of daily lives in

Research Finding and Analysis Coursework Example | Topics and Well Written Essays - 1750 words

Research Finding and Analysis - Coursework Example It is imperative for online retailers to understand the features of online shopping that attract, or repulse, patrons not only to hold on to its present market share, but also widen that share. The following are reviews of customers of various online retail shops such as M&S, Chums, MarshallWard, Tescos, Generation Online, AA, ASOS, Dressespro, Woolovers, Gothic Shop, Pink Girl Dresses, Jacamo, Discount Urban Wear, M and M Direct, Dorothy Perkins, Home, Universal Textiles, EnVie Lingerie and Swimwear, My Tights, Laskys, Figleaves, Dress4Less, Evans, DressRail, FF Chloe replica Bags, Fancy Dress Outfitters, and Fallen Hero UK, on various issues related to online shopping. I. CODING THEMES A) PCHSNGPRO = Purchasing Procedure R: 1 â€Å"The website of Chums.co.uk provides complete information about the procedure of online shopping to the naive shoppers.† R 2: â€Å"M&M is an ideal website.† R 3: â€Å"All the customers also find this procedure simple and understandable.â €  R 4: â€Å"Most customers know about the procedure of online shopping however, if not, they can find it on the respective website.† R 5: â€Å"The woolovers site is easy to navigate.† R 6: â€Å"Almost every customer opined that clothing online shopping websites provide simple and easy procedure of purchasing.† B) PRODQLTY = Product Quality R: 1†M&S is one of the best shops to visit, lots to choose from and the best quality goods you can get at a good price.† R 2: â€Å"Of high quality product, well on time and same as it was seen on internet.† R 3: â€Å"Fantastic quality is the main factor that is influencing the decision of the people to purchase clothes online.† R: 1 â€Å"The quality of the gown I bought from an online retailer best exemplifies the reason why I like purchasing online.† R 2: â€Å"Good advice from front line staff. First rate delivery service. Quality products at a reasonable price.† C) DELSPEED = Speed of Delivery R 2: â€Å"The AA is brilliant. Its service is fast and the AA man was very nice.† R: 1 â€Å"Although there are some problems while placing order from Canada but later on, all the issues were addressed properly therefore, it was a mixed experience.† R 3: â€Å"Fast delivery of the items and even the issues of quality and fitting also not making problem for online shoppers.† R 5: â€Å"Very fast delivery. Good quality item and excellent value for money. Very pleased.† R 6: â€Å"It is an excellent website, cheap products and great delivery.† R 7: â€Å"Fast delivery and excellent service provided by online retailers, huge range and variety of clothes.† D) CTMRSVCS = Quality of customer services R 1: â€Å"The AA is brilliant. Its service is fast and the AA man was very nice.† R 2: â€Å"Staff is very helpful and understanding.† R 3: â€Å"Good customer service is one of the reasons of clothing online shoppi ng.† R 4: â€Å"Good advice from front line staff. First rate delivery service. Quality products at a reasonable price.† E) BUSREP = Business Reputation R 3: â€Å"I have always found and will continue to say M&S are of the highest standard.† F) PRS = Prices of products R 4: â€Å"Laskys is great, after much research, I found Laskys.com to be the cheapest internet shop I could find, so I went ahead and bought from them.† R 2: â€Å"Good advice from front line staff. First rate delivery service. Quality products at a reasonable price.† R 6: â€Å"It is an excellent website, cheap products and great delivery.† G) PO = General Positive Comments R: 1 â€Å"Placing order online saves telephone bill.† R 2: â€Å"†¦the availability of perfect and easy navigating sites and delivery of the i